Nas Australia

I was having problems with my Altech DSD 4121 VAST Set top box, and two local techs advised me that I would probably have to buy a new Set top box. I finally rang NAS Australia and spoke with their Service guy Christophe. He was very helpful, and guided me through the process of doing a firmware upgrade. This was completely successful, and now everything is working perfectly. Fantastic service and friendly person to deal with. Thank you Christophe. Highly recommended!!!

The best place for your home theatre and Nbn smart wiring products. These guys are extremely switched on.

I brought a UEC Vast receiver a few month ago. After having some problems with the box I contacted the shop where I made my purchase. They tested for me and could not replicate the fault. I was told to contact NAS. I had a hard time on the phone with them. They could not fix the problem. They were rude. They did not want to help me and tried to blame other equipment but I informed my other box worked so it could not be my cables or other gear. I would not recommend to deal with this company.

Here are some of the comments NAS Australia Pty Ltd has received from some of its customers:'Hi Christophe,Thanks for your email which all sounds really good.The low fault rate on the Altech UEC recordable decoder is good to know. I jumped to the wrong conclusion when you suggested we switch to an alternate brand, apologies for that.Your assistance and the NAS team's has been amazingly supportive, responsive and efficient.Many thanksCheers Peter' - 21/11/2018'Hi Christophe,I am just so impressed by your service that I just had to write and thank you personally. Not only was your response to my query fast, the instructions were easily followed by  a technophobe like me.Thank you so much, all is now well. I’d buy you a beer but being out bush and probably far from you, I’m afraid I can’t. Instead, I’ll raise a glass of wine to you this evening and toast your good health.All the very best,Neil' - 20/4/2017'Hello,last week we sent an e-mail to you hoping for help with our PVR.Within less than two hours we received a reply from Christophe Bonavia.We followed his suggestions and everything's working fine again.We bought our first PVR from you about 18 months ago and like is so much that we bought a second one before x-mas. Then too we had to send an e-mail to you because the store we bought the first one from disappointingly is not selling them anymore.   We got very prompt and helpful reply from Craig Sinclair and bought the PVR directly from him.It arrived within 2 days!Thank you very much for being one of the very last companies who care about their customers.Ken Vyner' - 16/3/2017'Hi John,I write to say how helpful Damon Wenck was when I rang your office yesterday.  He  kindly assisted me on the telephone to correct some wrong settings on the TV Set Top Box which was one of your brand.He was polite, professional and totally in charge of the information which he shared with me with confidence.  It did not take very long and I had been without a tv for 2 weeks.We had had a cyclone through here and then the wet season often interrupts everything, so I am very grateful.Kind regards,Alana Street' - 9/3/2017'Dear Sirs,I have been dealing with one of your technicians over the past few days with regard to problems with my set top box. Christophe Bonavia has been very helpful, prompt with his replies and overall a great ambassador for your company.  His dedication to his work and his work ethic are to be commended.Kind regards,Malcolm Coe' - 1/2/2017'Dear Christophe,this is probably the best service i had ever received from anyone. Not only do you reply promptly but when you do, you only offer the relevant information directly. I done the hit and the service works again. I cannot thank you enough.regards,chris' - 18/1/2017'Christophe,Thank you for your email and your patience with me on the phone.Some good news, the reset finally worked, though we did lose all our recordings.Thanks again for all your help, you have definitely got repeat customers, for the good customer service, and I will have no hesitation in recommending your products.Michael Stinson' -12/1/2017'Good morning Christophe,Just letting you know that I followed your instructions and I'm pleased to say I was able to reboot the PVR successfully. And would like to take this opportunity in thanking you for your prompt reply and technical advice.I've had other issues in the past with the Altec PVR unit that were also successfully rectified by your support team's advice. It's increasingly becoming very rare these days to get efficient after-sale service and do appreciate the high quality of the customer service your organisation provides.Thanks so much to all your UEC Support team members.Kind regards,Diane.' - 4/1/2017'To (in no particular order) Niki, Michelle, John and Christophe and all others involved.My thanks to you all for your efforts last week re set up new, purchase, and payment of HDD. A great team effort.RegardsMike' - 28/11/2016

Had been a highlight of my trip in Brisbane to actually meet up with the technical guys to the guys dispatching equipments,was very impresed with the vast knowledge the staffs had of their products.Than after living my contact I was surprised to receive a call from the director himself and meet up after 3 years when I was back in Fiji.

I had 2 dealings with Christophe Bonavia. The 1st case being how to correctly assemble the aerial connector in which case he sent me the specific diagrams associated with how to achieve this. The 2nd case was after i had setup the aerial correctly but still was not receiving a service. I again contacted Christophe and he sent me the instruction on how to repair the error. On both occasions, Christophe replied within 15 minutes and addressed only the exact points of the problems. In all my years dealing with companies and, especially these days where most reply that they will get back to you within 48hrs, i have never had such excellent service. Christophe was polite, direct to the point of the fix and incredibly fast in his reply. I cannot thank him and this company enough- they are terrific to deal with. chris

I would just like to pass on my compliments to the quality of customer service I received from Christophe Bonavia, Service Technician from NAS Australia, Qld Australia. Below is the actual email correspondence I sent to Christophe congratulating him on his very efficient customer service.Good morning Christophe.Just letting you you know that I followed your instructions and I'm pleased to say I was able to reboot the PVR successfully. And would like to take this opportunity in thanking you for your prompt reply and technical advice.I've had other issues in the past with the Altec PVR unit that were also successfully rectified by your support team's advice. It's increasingly becoming very rare these days to get efficient after-sale service and do appreciate the high quality of the customer service your organisation provides.Thanks so much to all your UEC Support team members.Kind regards,Diane.I have forwarded this email to bring to light the great staff currently working at your NAS Australia organisation. Keep up the great work!Kind regards,Diane.

Promptness of service and and quality/clarity of advice from Christophe Bonavia (service technician) was quite incredible whilst I was resolving problems with my decoder. Fast,efficient and clear. My problem became not a problem with his assistance. Thank you