Flight Centre Rockdale

After booking exit seats and paid for they call me a week later indicating cannot have those seats.

Thank you Sarah Zamora for helping me out with the Japan visa. She was extremely quick, kind and patient with me through out the process. I really recommending booking flight with her as she always choose the best price for you.

Went on a Cruise in October 2022 unfortunately I got Covid. I got a letter stating i would get a refund within 2 weeks of returning to Australia which was nice on the Cruise Liner to do. When I rang the Cruise Line I got told I needed to get in contact with the Flight Centre Rockdale because I booked through them. So I have been told a cheque was sent to the flight centre on the 20th Feb 2023 no reply to my emails from Jane & Vivian i started all of this on 27th Dec 2022. No reply to emails and no return phone calls. I rang Barry this morning still waiting for a call back.This is the worst customer service if ever there was.

Disgraceful service. Went there at 10.25am and was told by a lady sitting behind her desk she had an appointment at 11 so she was too busy to serve me and to make an appointment.I have used Flight Centre many time in the past and I went there specifically today to book and pay for an international flight.I will not use these lazy, rude & unhelpful people now or ever again.

I bought a ticket in March to travel to south america, I saw Jackson who at first was very nice, I told him where I wanted to go and dates , He found a rout that was perfect and accept it also I bought travel insurance at the same time, I paid on the spot for everything and I thought that was the end of it I was set to travel on the 1st of June BUT 2 weeks later He called me to tell me that air line had cancelled the flight which was a lie. and He had giving me another itinerary that was completely unsuitable to me, and one I had not bought to start off with. On top of that He was very unfriendly and told me that I had to take one because I had not choice, He was forcing that other itinerary to me without consulting me and asking me if it was OK, with me. He has not customer service skills He gets defensive in stead of trying to help you and correct HIS mistake and threatened me also He told that I wouldn't get the money back until 3 months time. Vivian who is manager whom He put me through to correct His mistake was also not very friendly either and tried to cover for him told me that SHE would help me as well with another itinerary that was not the same as the original agreement an THEN SHE WENT ON LEAVE AND DID NOT CONTACT ME AGAIN. AND DID NOT CARE, AT THE SAME TIME JACKSON WENT ON LEAVE LEAVING ME IN THE LURCH, THEY CAME BACK FROM THEIR LEAVE AND DID NOT CONTACT ME, SO I HAD TO GET IN TOUCH WITH THE DEPARTMENT OF FAIR TRADING AND THE ACCC. SO FAR STILL TO TODAY I HAVE NOT GOT THE MONEY BACK. THE WORST SERVICE EVER.

Not happy, had claimed insurance for a trip that we had to abort due to operation, this was cancelled in February, found out Monday 5/6/22 they hadn't even sent our claims in, also asked about holiday in Samoa, didn't know, so we won't be going to book trips there,

Joke need to make appointment now to ask questions about travel.Was in the area thought I would drop in says by appointment only.Are you for real every where else u can drop in Flight Centre you cannot a total farce.

When Jay was there it was amazing.. service now is almost non existent. Am overseas and trying urgently to bet back home.. phone calls never answered and when they did answer said they were busy and they would call back.. never did. Emails went unanswered. Had to call emergency flight center to get help. Have to say emergency care is amazing! But Rockdale store has lost my business.