Officeworks Geelong

Barry gave me great advice in relation to my new Samsung Galaxy Tab A7 Lite. He was very friendly, helpful and answered all my questions of enquiry. I just love my new tablet which I have been using endlessly on my travels in South East Asia and next to Europe and Scandinavia. 10 out of 10 to Barry!

I was having difficulties with printing a photo on Thursday and couldn’t get it right, Chloe very courteously came over and wanted to check everything was ok as I was a bit stressed by this point. She proceeded to help me in a nice friendly manner which enabled me to get it printed correctly. Thank you so much Chloe. You are a great asset

Went there to get passport photos. Had to wait 30 minutes because the passport lady was busy. Like ever heard of multi skilling. Then I take my photos to the post office to renew my passport and the post office measures them and say, nope my face is too small AND the lighting created a shadow on one side of my face, so would have been rejected. What a waste of my time and money.

Staff will try to help, but there is never enough for the photo/print department. I've had numerous issues whenever I've wanted to use the self serve printing, all the while trying to help other customers who encounter other issues or otherwise just struggle with the very poor system. Issues include timing out, randomly restarting etc after a lengthy process of selecting and uploading my print media. This has cost me a lot of time for what should be a quick and straightforward process. It's not good enough - don't waste your time like I have.

If i could rate the customer service 0 stars, i would. Absolutely appalling service. It felt like no one wanted to be there and customers were a real inconvenience. I had to do some printing I was told i had to email a doc to the provided office-works email & to then just follow the prompts. I went over & just had to figure out how to do it myself, after a bit of searching around i figured it out. But no offers of help or anything. My printing froze mid way through and I went & asked a young lady if she could help me, she said you will have to just go line up at the printing desk, mind you all this and i had my baby with me that was about to loose it in 5 seconds. I was waiting and not one person even said to me I'll be with you in one sec" so I wasn't even sure if they knew I was even waiting there. After about 5 mins and still no acknowledgement

I’m here printing some photos before Christmas almost at the time of the closure. Just want to say that all the staff has been amazing and went above and beyond to help me! Excellent team! Thank you so much ☺️

Very poor printing services. I made it clear I wanted my printing (60 b&w copies of a 1 page document) and needed it quickly. Was prepared to pay 20c at desk rather than use the prepaid cards/self service for 10c per page. They insisted I had to use self service. So I tried. The printer said the balance on my card was not enough to pay for the printing, and printed nothing. So had to line back up, and insist that they print at the desk for the expensive price. It took me more than 20mins and $18 for a simple printing job. To be fair they wanted to try and figure out what happened to the $6 on the prepaid card and presumably refund me. But, as I had said in the first instance, I needed my printing quickly. Definitely don’t use officeworks printing if you don’t have heaps of time spare to stand around while the staff troubleshoot the multiple issues they clearly have with their systems.

My partner and I had the most amazing customer service right across Officeworks at Geelong this afternoon. Right from the moment we entered we were warmly greeted. Then we needed a fair bit of assistance in printing and we had 2 fabulous team members from the printing area to help us to finalise how to order our mugs. Both were extremely helpful and patient. Before leaving the store I bought something else. Even the cashier was polite and the whole experience was 5 stars !!!

NO clear instructions on how to print.I was here to print some basic b&w documents.The instructions weren't very clear on how it all works. Infront of the printing desk is an email address. So I emailed them with clear instructions on how many copies and for it to be double sided. I came back 10 mins later to ask if it's ready only to find it not even started. I was then told that there's a code I should have received by email. I then needed to give the staff the code in order for the job to be printed, time frame depends on file size. Staff didn't read my printing instructions in the email so I had to explain again. He was able to print them out in minutes. I asked if printing double sided costs more and he said no. But he eventually explained it as .20¢ per side instead of .20¢ per page which is what I originally was told in person and by phone the day before. So YES DOUBLE SIDED COSTS MORE .40¢ PER PAGE. It's so stupid and I couldn't muster up the energy to explain that he originally quoted me .20¢ per page and after .20¢ per side.

went in to look at some new iPhones today and a beautiful girl with half brown and half blonde hair (I think her name was Carla) was helping me look, she bought up all their available stock and gave me her personal opinions on the products which as a customer is the best thing you can ask for especially when spending over $1000 on a phone. She was incredibly patient and kind and helped us check out at the end too. I will be going straight to her for anything In the future. Incredible young lady!