Toronto Sew Easy Janome Store

Fantastic!!! My wife phoned to enquire about replacing her 21 year old sewing machine, thinking it was not worth servicing. Michael patiently discussed her options and then suggested that, rather than buying a new machine, it was worth repairing.Michael serviced the machine and it sews as well or better than when it was new. My wife is ecstatic.He could easily have talked us into buying a new machine for hundreds of dollars but he was so honest and genuine that he preferred to put the customer's need first. This is a rare thing these days. Thank you so much. We will certainly be back

I spoke to a lady called Kerry this morning who was very helpful and lovely. Unfortunately, the courier let them down and apparently she had never received my emails. She was happy to refund me right away. Excellent customer service this morning.

Bought a mid range machine from them and was very helpful, couldn't be happier with the service.Highly recommended buying from this store if you're in the market for a new sewing machine or supplies.

Dissapointed in the service and lack of cordiality. A family member took a vintage Singer sewing machine to get fixed for some known problems and was quoted a price, the staff returned and claimed to have fixed additional items, and wanted to charge double the quoted price, without prior approval or consultation. Upon pick up and questioning of additional costs, as a customer she was treated with absolute contempt and utter rudeness. Even though not the full asked priced was payed, upon returning home the sewing machine was returned in worse condition then it was given. It is now being fixed by another company. No stars would have been given if this option was available.

Got my first Janome 42 years ago so I got my second 5 days ago at same place great service

Never had such great service. Friendly staff, helpful and not at all pushy. Can't help you enough .They are definitely a family friendly store with the knowhow to keep you updated and in working order.

I’ve never meet such lovely helpful people . I’m more then extremely please with the service.Thank u ,I definitely will be going back .

Fantastic shop, Friendly staff.Our singer sewing machine had a minor issue.Best value for repairs we found in all of Newcastle and they did a great fast repair job.

Just love going into this place -- always greeted by a smile -- been coming here for years. Have bought both my machines from here. Thank You Sew City.

Very friendly. Terrific business. Would go there to service my machines anytime. Great for all your sewing needs.