FedEx Station

Horrible experience! I sent one very important document through them and it didn't get delivered yet. Been a month now. For second set of documents I used DHL and it reached the destination within a week. Customer service is so poor that sometimes they are get angry and tell me 'sir what can we do, not in our hand' . Now everything is in Gods hand like if he works for their customer care department..

Literally the worst parcel delivery service to exist. I had my parcel due to deliver, deliveryman came to door, didn't ring bell, and left consignment note. I called up, came to automated service, which was frustrating, and arranged to have my parcel redelivered and left at door. The deliveryman, once again, didn't ring the doorbell, didn't check note left at door to see that i wanted it left on doorstep, and left without me realising he was even there. So now, i have to drive to the depot to pickup my parcel, which had more than enough opportunity to be delivered. Delivery service? Ha, how can you call yourselves a delivery service when your customers are forced to go pickup their own parcels from your depot? Just despicable.

Terrible. Goods sit in depot for days. No one contacts you, and it's impossible to call a human being. Automated responses say someone will call then they don't. Finally you go to the depot to pick up the thing TNT seem incapable of putting on a van to your house and they walk around for 10 minutes before finding it. This isn't a one off experience. I've had two other very similar experiences with TNT, who are laughably calling themselves'the people network'.

We had some goods sent from the UK to Shell Cove, NSW. FedEx shipped the products to us in 5 days and they arrived safely. Communication was excellent with regular tracking updates sent by sms and email. The delivery driver from the Unanderrra Depo called me in the morning to tell me what time he was coming and as i was out at that time gave me instructions as i wanted the item left in a safe place. Very good customer service.

Such a rigmarole to go through when you miss a delivery. The phone service is appalling, instead of dealing with your depot or a centralised service point, you’re sent through to an international call centre where the agent is programmed to say “I understand” after every statement. God forbid you have to come face to face with the warehouse guys. What a miserable bunch of staff they are.

Got there trying to find a lost parcel as telephone support was next to useless. Reception was completely unmanned, no one in sight anywhere. Luckily another customer arrived who found a horn button somewhere along the warehouse wall. Eventually a reluctant staff member emerged and served the other customer. He was about to slam the door when I got his attention. To his credit he did find my parcel. All in all, in my experience they are anything but the People Network"."

The driver didn't even knock on the door, just left a slip in the mail box and drove off. Then customer support couldnt contact the driver to find out the location of my parcel, unwilling to send the driver back 2 minutes after he dropped the consignment note and unwilling to confirm if it was possible to pick up the package from the depot this afternoon, unable to be supplied with depots phone number.

Overnight delivery , still waiting for delivery two weeks later.No help from the TNT service centre. Hours spent on the phone and all I get from TNT BULL S...T

I have had a terrible experience with this shipping company.My freight was originally scheduled for delivery on the 30th Dec, the date was changed to the 11th Jan without any communication to me as of why or how.On the 11th i proceeded to take the day off work to be home all day with once again no updates and no delivery. Utterly terrible communication. Finally on the 12th i get a message saying my fright is onboard for delivery so i take a half day off to be home. After waiting around all day until 5pm i call TNT for them to let me know the local depot is understaffed and that there was some 'error' and my delivery was never on board. (Which i was never told) and it would be onboard the next day (The 13th which is today). Subsequently i have heard nothing and just want to say i would not recommend this shipping company to anyone ever.Very very disappointed.

Package supposed to have been delivered was sitting in the lounge next to front door no delivery was made tracking info states item delivered that’s the end of the matter as far as this mob TNT/FedEx agent, is concerned so have done my money. This lot are a bunch of cowboys, check who is shipping your goods and avoid this lot.