Chemist Warehouse North Melbourne

Do not visit this pharmacy as they mislead customers on displayed prices and in turn accuse customer of modifying evidence.I was trying to buy a rice rusk for my kid and of the different flavours on display, the “sweet potato & carrot” flavour has the price label of $2.89. This is $0.40 cheaper than other flavours that are priced at $3.29, so, I decided to buy this and took a photo (see attached) so that they could charge me the correct price i.e. as advertised on the pink label and not confuse the price with other flavours.At the counter, the item was scanned and priced at $3.29 on their system. This is inconsistent with the pink price label on their shelves. When I presented the photo I took a few minutes ago, the cashier accused me of taking this photo from another store and modifying this to get a $0.40 discount.I disagree and she said that she will check the shelves. When she came back the first time around, she continued to accuse me of modifying the photo and that the correct price is $3.29. Since this is a matter of principle, I continue to stand my ground and ask them to provide me a receipt so that I could make a complaint to consumer affairs over this false advertising of the pink label.The cashier then went off for the second time to talk to the manager. This time, she came back and admit that there is a pink label of $2.89 incorrectly on the shelf. But, as she wanted to have the last word, she then accused me of being rude to her. I proceeded to purchase the item at $2.89 and collected the receipt.There have been other unpleasant encounters in this store, witnessed by me and other customers, but this incident has taken the top prize for the worst encounter. Other staffs in other chemist warehouse pharmacies have better attitude and customer service, therefore, I would encourage everyone to shop in other stores.If you do shop in this store for items which prices may vary like the rapid antigen tests, it would be better to take a photo of the displayed price in case there is a price dispute.

My favourite chemist. Fast service & always well stocked & great value for money. Many thanks

Rude and unfriendly staff. Shop set up a click & collect counter, and it was unattended. I was there in front of all other shoppers at the other end, but no one assisted me even i trying to jump and wave and speak out. Finally there is a staff coming and he blames me I should line up with every other shoppers. What is the point for set up a counter for click and collect only" if you ask people to go to normal paying register? Also the staff attitude is really unprofessional."

I'm unwell at home alone and just around the corner And I paid extra for an express service which I assume would deliver next day as it STATES on their website but since 9am it has been in transit its now 6pm and I can't contact anyone via ph .....recorded message and on line they just keep sending a tracking message DONT offer something you can't promise. it's ot OK!!!! if I knew the use Auspost to do express service I would not have ordered from them !!! Disappointed and what qnnoys me most is from the feedback I've seen they really don't care

Always found them obliging, friendly, helpful. Plenty of choice on the shelves. Dispensing my monthly medicine (always in stock) is done promptly and accurately. A happy customer!

Pretty solid chemist warehouse. Very easy to access from the nearby tram, has most things in stock and a lot of check outs, so you don't have to hang around for long.

Disgustingly bad service from all the pharmacists working here. I ordered medicine over the phone only to be told it hadn't even been ordered at all when I arrived for collection a day later. On another occasion (and similar to another review on here), I bought the incorrect vitamins because the shelf was stacked incorrectly against the ticket. Interestingly when I returned one week later, it was still stacked in the same fashion (i.e., incorrectly) and the pharmacist had the nerve to adjust the shelf in front of me with no apology. Perhaps this is my mistake but the arrogance and response from the pharmacist when I asked if an exchange was possible is mind boggling with a flat out refusal and some further dribbling. The only thing this place has going for it is the opening hours, otherwise avoid and try Woods Pharmacy 50m down the road and I promise you will never return here unless Woods is closed. The 3.7 average review rating is far too high for this place, so I've given one star to bring it back down to where it should be. Thanks for reading and well done if you read this far :)

Would be nice if just once I could shop here with out the aisles being blocked, preventing me from accessing the items I want to buy.

Failed to accept a script emailed after hours by my dentist so I took my business elsewhere.

Rude, unfriendly and uneducated staff.I went in this morning to purchase tablets over the counter for something very common which I have done many times and any doctor will recommend.The young pharmacist argued with me that this tablet is not for this use which it is - read the packet, speak to a doctor or google. Unbelievable. Went up the road spoke to another pharmacist who couldn’t believe what I was told at Chemist Warehouse. Will never return.