Flight Centre North Brighton

Lilly Borne from Flight Centre, North Brighton absolutely came to my rescue last week! After facing hurdles with disinterest and ineptitude by (another agency), Lilly took me under her wing and helped me secure my tickets using a FC gift voucher, for a glorious Vietnam holiday next year! I am so grateful for her travel expertise and ongoing support, and I would recommend Lilly to anyone planning a trip or needing travel advice! THANKYOU LILLY! x

Mel was super patient and attentive. After 2 h, we secured tickets for our next holiday. Count down begins

I am blown away by the service I have received from Flight Centre (Bay Street Brighton). I called and said I wanted to see someone NOW to discuss my forthcoming holiday, walked in 15 minutes later and there she was! I had booked a previous holiday with Melissa and knew as soon as I saw her, that she's a can do" sort of person! Melissa has been absolutely brilliant to deal with. I gave her a really difficult

I have dealt with Claire Legacy at Flight Centre North Brighton for more than 7 years.On several occasions Claire changed my flights with little or no fee. On one occasion an urgent change of flights was required after a tearing a calf muscle in Thailand.. problem solved.. back in OZ 28 hours later.. NO extra charge. The consumate professional.

Really impressed with the service from this Flight Centre (Melissa was our agent) - Melissa was extremely helpful and responsive through all aspects of booking, support when needed on one occasion while we were away, and follow up on our return. I will be contacting Melissa again when we next travel- highly recommended.

Sophie and Susie have always been fantastic. They coordinated my flights and itinerary seamlessly. Very experienced in coordinating holidays. The only comment i have is to provide more staff and support for this amazing team. Theyve gone above and beyond, but we need to keep the pressure off the team so that they can provide a high level of attentiveness to all clients and not burnout.

Highly recommend booking through Susie at Flight Centre, New Brighton. We experienced amazing customer service with Susie going above and beyond her role from finding suitable flights to supporting our family having to change our travel arrangements due to Covid. Thank you!

THIS IS THE REASON WHY I DO NOT TRUST FLIGHT CENTRE. SUSIE NOVAK YOU RUINED MY TRIP WITH YOUR CARELESSNESS! SHE MAY HAVE BEEN A GREAT AGENT PRE-COVID BUT SHE IS SLACK NOW!! DECIDE BETWEEN SELLING HOUSES OR BEING A TRAVEL AGENT!!I DO NOT RECOMMEND UNLESS YOU WANT TO RUIN YOUR VACATION WHILE SHE POCKETS YOUR HARD EARNED MONEY!!!Totally disagree with every review given to this establishment. I booked partial tickets with Susie for my Europe trip after a great recommendation from a friend. I was hesitant to book through flight centre but I was assured Susie is trust worthy. She hassled me for payment months before my trip and ceased all contact with me after payment(I received no updates for my trip, no summary or even a “have a great trip email”). I wasn’t informed of any information regarding my flights, destinations or restrictions. I was advised I needed 2 vaccines and 1 booster for Morocco through Susie a few days before my trip(it wasn’t even Susie she told my friend these details and failed to inform me herself) and to my horror upon arrival to Lisbon airport I was advised I needed to do a pcr test as the booster was only valid for 6 months. Unfortunately I missed my flight, lost one night of accomodation, paid 150 euro at the airport for a pcr test, missed out on a tour at the Atlas Mountains, paid for an additional flight later that evening and am currently sleeping on a bench at Nantes airport @ 230am as a solo female traveller. Totally unprofessional and if you decide to be a travel agent you should probably work more than once a week and not advertise that you’re doing real estate the other days. Super disappointed and I feel cheated. You put me in danger and I’m also out of pocket $1000 aud, if you didn’t want to assist me you should’ve just asked a co worker to organise my trip instead of pocketing the commission for yourself. Bravo to Susie Novak for the worst service I have ever received, thanks for ruining my trip and making it impossible to get in contact with you any other day then Wednesday. I cannot imagine she is being overwhelmed with clients if she only works one day a week(she’s also emailed me saying that she stays in contact with her return clients so she must have a different standard for new clients?!?). I’ve got plenty of screenshots of me sleeping on a bench or how after she got paid I didn’t receive 1 email from her leading up to my trip. You must be sooo desperate for money to be treating clients this way that have trusted you while they are away in a foreign country. BE WARNED!!!!Oh and not to mention she hasn’t attempted to remedy the situation and completely ignored my email when I asked for her branch managers details. Totally unprofessional.

Bianca Lubetzky and her colleagues have twice found us flights at the best prices. The service has also been excellent, with fast turnaround on queries and requests.

Wow ! What a difference after the less than ordinary service from the girls at Church st BranchBianca from Bay st Flight centre was more than helpful over the phone - booked me in for 10am the next day.How good is that, thanks Bianca.We need more people like you I will never do business with rude and short tempered people from church st branch again!