BCF

Store is ok, the upstairs section is a big waste of space

My sons camp bed ended up missing a bolt and this was only found out when it was unpacked at the Scout Jamboree so needed to be jerry rigged to be used. A full month later when the camp gear was returned to us, I took the item down to BCF Mentone to see if I could get a spare part for it. The camp bed was fine otherwise - comfortable, easy to use for a 13 year old, otherwise in good condition. Just still dusty, and with his name plastered all over it. The staff member took one look at it and told me they did not have parts for it and just simply swapped it over for a brand new one. Happily even. I told him I wasn't looking for that, just a spare bolt, be he was adamant that the item was not sold fit for purpose and they would be happy to swap it for a new one. He even apologised for the missing bolt which was not his fault. Now THAT is good customer service. The whole issue was sorted out within 10 minutes. I highly recommend a store and its staff that treat customers with respect like this. Well done BCF Mentone. You basically have me for life!

We had to get camping supplies for my son for his school camp. The staff member was so friendly and helpful, and gave us a great deal. We would definitely come back in future over other options. Thanks so much!

Customer Service at its best!!! We had an issue with a purchase from Jan and the staff were extremely helpful in resolving this. Can not recommend highly enough.

Made a click and collect order today and Isabelle went above and beyond to fill the order ahead of time. She was so helpful and professional, couldn’t appreciate the staff more. Thanks BCF Mentone!

Extremely knowledgeable staff are what makes this shop worth visiting. I had some questions about tackle for catching certain fish so the staff called someone on their radio. A few seconds later someone appeared and walked me around grabbing tackle, explaining the reasoning for each item whilst catering to my budget and fishing skill.Had I just grabbed things by myself I probably wouldn't have ended up with half the fish I caught that day.

I had an excellent experience at this store, I came in to buy water containers and a young chapo named Andrew helped me to locate them quickly upon entrance. Will certainly be returning in the near future. Brilliant Service.

Excellent customer service upon entry, browsing and payment.All staff were practicing Covid work safe rules.The store was clean and well presented.Quite surprised. Well done guys!I will be back.

Had a young salesman today around 330 pm and he had no time for us or no idea .Not good for your biz