Geek Republic

do not give your phone to them for repairscalled at least 100 times on their phone number on website no response.If your phone is under warranty take to retail shop where did you buy fromThey will charge you 66 dollar and never refund you although they will assure you once the phone in warranty they will refund you.go to retail shop and they will change you rather than going for frauds

Was sent here by Samsung for a phone repair serviced under warranty for technical issues. When the man checked my phone he straight away said it was a screen issue before even thoroughly checking it. He claimed I had cracks on my screen (I had a screen protector on), allowed him to even take it off to which he did but he couldn't find any cracks. The worst part was he couldn't properly take off the protector and left a big chunk of sharp screen protector remnants on it! He then said that i had to take off the rest slowly because he didn't want to break my screen?! And then proceeds to tell me it will cost roughly $460+ for a screen replacement before even sending my phone to Samsung for diagnostics. Honestly this place really left a sour taste in my mouth. Worst customer service and they charge exuberant fees. Didnt go ahead with the servicing and instead followed up directly with Samsung.

Would not recommend them. Poor customer service. I was sent by Samsung High Point for a screen repair. I called earlier to check if they would fix it on the spot the guy said yes bring it and come. The lady at the reception was abrupt and said it would take 3 to 5 days. They would charge $66.00 for a diagnosis first and then refund. Customer service needs a lot of improvement

I'm very happy with this phone shop I'm very happy in Watson Street in Werribee I recommend people going to be shop organise Samsung shop they're very nice people and they're very nice customer service thanks thank you very phone shop in Werribee

!!DO NOT RECOMMEND!!If I could give less I would I walked in to fix my laptop’s charger port and got told was going to cost 200+ to fix maybe moreI go down the street to the phone shop on the side we’re nab bank is and told me the port is fine and they told me it’s the cable that was brokenI don’t understand how you are still in business over charging and ripping people offFeel sorry for you lol

Great experience at Geek Republic! Personable and understanding service. The phone was meant to take up to a week to fix but they had it fixed within 24 hours! Very happy with the quick repair and that they use proper Samsung parts so I feel confident in the repair.

Very happy with service and efficient people. Because phone is under warranty, it cost me nothing as they kindly refunded the $66 assessment charge. It was done in just one day. Can't praise these people enough. Thank you so much.

I won't recommend this store for service, specially for Samsung device. They took my device for few days while taking they are like well aware of the problem that im saying but after few days they said nothing wrong with my device. I showed them that problem again while collecting the phone but they did not care about my problem and kept on saying they ran some diagnostic and nothing wrong with it. Really upset with the service.

Overpriced services with cheap parts that break easily. Got my laptop battery replaced just for them to realise it is a charger issue and charging me for replacing a perfectly good battery with a bad one and a brand new charger.