Giffen Furniture Removals

I don't normally leave bad reviews but I had such a bad experience with Giffen Furniture removals I'd say this one has been earnt.Booking to have my furniture picked up and stored was extremely easy and cost effective, it was just under $400 and was quoted an hourly fee. I stored my things with them for just over a year and had no problems until it came time for delivery. Every time I called to arrange delivery I was told I would get a call back to confirm details but the call never came. This happened 4 times. Then there is the issue of the cost, they tried to charge me $1200 which included the last month of storage which I did not use in full. I complained that this was over a 100% markup and I was not made aware that delivery would be a flat fee and not an hourly fee like when my things were picked up. I understand that with the economic changes we are facing that there was going to be an increase, but this was WAY over the market value of the services provided. The removalists drove less than an hour to my place and back and were at my place for 50 minutes yet is cost me nearly $700. Ontop of that when they came to pick up my stuff they sent three people and when they dropped it off they sent 2.The time of delivery was changed the day before and they were late the day of. They didn't call me to let me know....I had to call them.It has been just over 2 weeks since my things were dropped off and I have now realised that some of my posessions are missing. I contacted them to advise them and my email was ignored and I was sent another invoice for another month of storage even though I no longer have storage with them....I feel like I have been robbed and will not be recommending this company to anyone and I am gutted that I have lost possessions that will cost hundreds of dollars to replace and were symbolically important.Going with this company cost me a lot....

Have used these guys twice before as well as my parents and on each occasion they've been exceptional from the initial setup all the way through the removals and everything else in between.each time it was a different crew but the high standards were in place and talk about efficient with packing and moving! These guys don't mess around! At no point did I feel like I was being ripped off and they took the upmost care of my belongings.I cant praise them enough and will be using them every time I move.If anyone has had a bad experiences in the past, give these guys a go and you won't regret it!Thank you again to the staff and crew at Giffen!

Sonny and Leighton were great at communicating the day before arrival, the day of arrival and arrived exactly when they said. They were careful with all items and very professional. I will use them again.I also used Giffen again, April 2023, and again Sonny and Leighton moved for me. They went over and above and communicated prior to collections and followed up after collection with a phone number I requested. Highly professional experience. Strongly recommended. Thanks so much! Christina

Recently had them do a move for from Brisbane. They insisted all my expensive power tools go in boxes even though I advised they needed to be carried loose.Here is the result.- Grease stains on corners of couch- Damaged scroll saw- Damaged drill press- Compressor had the drain valve snapped off and I specifically told them to be careful with it.- Brand new LG fridge now has 3 dents and scrapes from straps.Far from impressed.I do not recommend Giffen removals at all.

I chose Giffen over a number of other removal business I had contacted and dealt with Chris and Jo at all times. I found them quick to respond and always helpful. Stay in touch with them as the move gets closer and ask the questions you need answered so as to be assured that everything is going as planned. They were spot on time to move our goods and delivered them interstate the next day, quicker than I expected. The men doing the move were courteous, quick, and helpful. The price was competitive and I was delighted with the overall service from Giffen. I can't fault Giffen. They are definitely a company you can trust.

Our move was made so much smoother with Giffen Furniture Removals. They are an experienced and professional removal company and nothing was too much trouble. They stored our furniture and changed dates of delivery happily, as requested. ALL the guys who picked up the furniture and then delivered it were polite and courteous and careful with everything. Nothing was broken and nothing was marked.We would most certainly recommend them and would certainly use them again. Thank you Sally and Matt and your team!

There are no words that can express how GREAT Giffen Furniture Removals are at their job. I had a massive job that needed both pre-packing all of my entire household belongings as well as move them all to the new place (all in a few days). The team were amazing. The customer service team were super prompt, keeping me informed of timings and then the pre-packers and removalists themselves were very thorough. They took extreme attention to detail with their packing and made sure everything was handled with care. They individually wrapped all of our kitchen goods and padded all our fragile items to the maximum. They used high strength boxes and it was evident how much caution was used when packing all our items. They made what was supposed to be a stressful event, totally the opposite. It was a fun experience. They truly understood the challenges of moving home and they made it really easy to do so. They had little bits of advice for certain things that made the process 100x better than I had expected. They are very hard working, go above and beyond and are the best at what they do. A very pleasant experience and worth every cent. The highest of praise and recommendations to Giffen Furniture Removals. A++++!!

Can’t thank the team at Giffen enough for the excellent service. They were wonderful for my parents move interstate from NSW to Brisbane. Especially, thank you to Sonny, Leighton & TJ for going the extra mile to help us.

I used Giffen to backload furniture from Northern Beaches Sydney to Redcliffe. Joel and Jack were great to deal with and some expert driving from Jack to negotiate the alley ways of the storage facility in Sydney.Joel and TJ arrived at Redcliffe to unload my things. Again great to deal with and the job was done quickly and efficiently with no issues - everything arriving just as it left including the family heirloom china cabinetI’ve always heard it’s stressful and costly to move interstate but these guys made it easy and backloading is an excellent option if you are flexible with datesHighly recommend Giffen

Sunny and his co work mateLeihton were very very professional in delivering my bed and couch today, they took their time , were very cautious making sure no damages happened and they are just are very good at their job. However the company itself Giffen needs to sort its logistic better and communicate with its staff members and customers more effective, Leisha from their customer service dept needs a retraining as her manners is appalling. She is 1/5 star when it came to organising the delievery of my items , communicating to me and her delivery team and she has zero acknowledgment or empathy for stuffing for up my delievery 2 days in a row. The 5 star only applies to Sunny and his coworker leighton , but overall the company is 1star.