Officeworks Dubbo

The shine of Officeworks has worn off. Recently I went into the Dubbo store to purchase a couple of things. While I was there I grabbed another item I thought was on special. Then after going through the checkout I just noticed the amount on the receipt looked a bit high. After I went back to the line and got to the front desk and checked, the item wasn’t on special (it was the item underneath that was on special), so my bad. So then I asked for a refund and that’s where the drama started. The attendant could not do a refund over $50 without another staff member being present. So I thought well the management obviously doesn’t trust the staff with anything over $50 which is pretty sad. Anyway after waiting at the checkout for another staff member to ‘validate’ the return, I was asked for my personal details to do the return. I asked” why do you need my personal details? Is it the consumer rights policy or the store policy?which she replied “the store policy”. The store policy doesn’t override the Australian Consumer law, so I don’t have to give out my personal details to get a refund. Sure the store policy might be in place to keep check on repeat offenders using the items and then returning them, but the item sat on the front counter, it never even left the store. So to get past the ‘Store Policy’ and stop wasting my time I gave them another phone number to look up and use that account to lodge the return. This was my wife’s account, but she uses her maiden name. I could have used anyones mobile number to use to lodge the return, they didn’t check if it was related to me. So the takeaway is: the store policies are not explained to the customer before they enter the store. Shoppers are only made aware of store policies when the customer is told what they can and can’t do. I used to be a regular at Officeworks but I will be going elsewhere from now on. I’m sure I’m not the only one. In hindsight, Officeworks doesn't even bother addressing the bad reviews here, which is an example of the level of customer care!

Very helpful staff. Good stock

I made an order on the 25th of may, it was sent for delivery 26th of may and arrived in store the 31st of may, however it wasn’t scanned as received in store until the 22nd of June, I made many enquires about my delivery (most of my calls went unanswered) to which every staff member said “it’s in transit” where as if they walked out the back they would have seen it sitting there for nearly a month! When I spoke to the manager he replied the same, it wasn’t until I spoke to someone in HO that they realised it had been sitting in their warehouse for so long! Disappointing effort from every staff member and complete incompetence from the store manager!Go to Kmart next time!

Excellent staff. Great price match with other retailers. Available stocks for important electronic gadget. Staff helps to buy with a smiling face. Customer satisfaction guarantee. OW Dubbo is essential for Dubbo.

The girls were fantastic and they were very helpful and friendly

Very friendly and approachable staff, extremely impressed with their positive attitude!

Excellent (and much appreciated) service received from Justin at the Dubbo store today regarding a new mobile phone purchase. He gained the sale that another business lost through their apathy. Thanks Justin! Hope your manager knows your worth!

I ordered a card reader (for SD and XD cards) online for click and collect. Luckily I checked my order before leaving the store when I went in to collect it as I had been given the wrong item. On investigation it turned out that the store didn't have what I ordered in stock, so instead of contacting me, a store member knowingly filled my order with a similar but different item (a card reader for only SD cards) when he couldn't locate the item. I know this is the case and that there wasn't a mix up as the employee said he had been searching all morning for the card reader and couldn't find it. Instead of telling me this, my order was instead ticked as complete for pick up. At NO point was I asked or informed of the change - I'm assuming they hoped I wouldn't notice. My order was actually an entirely different thing and the other product did not have the card reader (XD) that I required. I am extremely angry that I was lied to and tricked instead of contacted, and that my time was wasted. I would give this experience a 0 score if I could.

Ladies in the photo printing section, put a smile on and try some customer service skills. You're alive, seemed to be healthy, and you have a job in these hard times. Smile on and at least pretend you are happy in life.