City Beach - Shellharbour

Was in this shop for half an hour this morning, not one staff member offered assistance the entire time. Didn't even receive a single greeting, for some reason the staff members just looked at you like frightened rabbits if they saw you browsing, not even a single smile! It was super awkward and bit weird. Change rooms were unmonitored/there was no assistance and after wandering into the change rooms I accidentally opened the door on another customer who was trying on clothes with the door unlocked because I didn't know they were in there. After trying on clothes there was no assistance or offering to help with sizes, I didn't know the protocol for putting things back so I just awkwardly did it myself. Had better service aftwards at Surf, Dive n Ski, won't be hurrying back to this store.

Extremely cluttered Store. Merchandised very poorly and stock all over the floor.Customer service by far the worst in the centre. You are lucky to find someone to assist you on the floor and when there is a line at the register no one ever comes to help.

Great Shop and 20% discounts for first time purchase. Great range of shoes, hats, clothes. And many things. A one stop Shop.

Received great customer service here last night. Cody ( I think that was her name) went above and beyond to call another store to see if she could find the product we were looking for. Very friendly and efficient and nothing was a bother.

Hit and miss with the staff - the floor staff were nice but the lady at the checkout looked and acted like she would rather be anywhere else, not rude but certainly not engaging (and I'm a friendly chatty type dude). Got some great bargains off the sales rack. When someone is handing over money friendliness is paramount or they might not come back!

The shop is a mess. The clothing arrangement is a mess. They never answer their phone. There is no room to walk. The staff are unhelpful. It's loud and crowded. Out of the whole shopping centre this one is the one I avoid the most. The store would get more sales if it was even inviting enough to step foot in the shop.

Went to get School shoes for my son, they had shoes advertised 2 pairs for $80 or $49 each. They couldn't supply 2 pairs so I asked for a discount to make the difference as I felt it is false advertising. The Manager came out and said quite bluntly that there was nothing he could do and walked away.I took my business to another shoe shop and actually found a better deal.Won't be giving my hard earned back to this store in future.

Very disappointing, addressing this to one girl which was standing at the counteras I was waiting in line to be served the girl worker was wasting time and completely ignored us.10 mins in, she walked up to the counter opposite us and yelled next looking at another customer who was standing behind us.I mentioned we were waiting here for 10 mins. She replied VERY RUDELY you were standing at the closed register"(Oh and there was no sign of "closed register")The lack of communication is disappointing

Twice I have been to this place and have waited far too long in line with only 4 people in front of me. It's like the staff have no qlue what they are doing on the computer system. It's a shame I liked there products but I put the stuff back and walked out.

Didn't have size I wanted so I rang them 5 times didn't answer phone