Kent Removals & Storage Canberra

I chose Kent from a recommendation and am glad I did, as the team at Kent offered an amazing service for my intestate move. They had clear communication: they outlined the timeline & my options, checked in to see how the move was going and we’re in regular contact before, during and after the move to see if I needed anything, had questions or if there was anything I needed further assistance with. They packed with care and no items were damaged during the move. Kent showed a level of care with their work that are a credit to them. No hesitation in recommending, thank you.

Kent Removals has been my best moving experience ever. They were caring and careful every single step, from the initial quote, to moving day. The whole crew went above and beyond what I expected, including my frantic phone calls at the last minute, which were handled by caring and compassionate people. I can’t thank the whole Kent family enough for helping me and finding the best price possible. Value, care and support. Ring them now.

Kent moved our family from Brisbane to Canberra. The level of care from the staff at both destinations was excellent and thorough. Very happy with their professionalism and friendly service. Highly recommend Kent Removalists.

Emily didn't bother to reply to emails or phone calls requesting a quote. Very disappointing. We have used Kent for both International and Interstate moves before.

I used them for removal, local storage, then delivery to my new home, paying a relatively premium price for over 18 months AND insurance on top of that.On delivery they broke two things that were worth anything or actually meant something to me - my UHD TV worth $1300, and a large framed poster that had been a gift for my 40th worth around $1200 - and then of course they point blank refused to provide any reimbursement. The TV has to be damaged externally - regardless of the fact it no longer produces a picture - for them to pay up, and the glass replacement on the frame was $60 less than the $500 excess and was met with the line therefore we are unable to review your claim".I now have to pay over a grand for a new TV and pay just under $500 for glass repair on the frame all out of my own pocket

Terrible moving experience with Kent. They are so unprofessional that they didn't bring their own tools to my place and asked for pens and tape. They wanted to put tape on my furniture. I seriously told them that they couldn't do it because that it would be damage the furniture but they did it anyway when I wasn’t watching them.They asked us waiting at my new place 8th morning time 8 am, they will do moving between 8am to 930am. I put off of my other work and waited they coming. Morning time they called and said that they cannot come on time, will delay that to 10am. However they came at almost 4:30PM!!!! I waited them whole day and called them twice during the day. The first call was not answered by them, and did not reply. For the second phone call, customer service said that the truck breakdown caused the delivery would be from 2:00 pm to 4:00 pm, but the result is that they arrived at almost 4:30 pm.We thanked the movers’ hard work and that sorry for the truck broke down. But the two movers said that the truck had NOT broken down, that it was a ten-minute drive from the warehouse to our apartment, and that the failure to arrive on time was due to their improper arrangements.Finally, my partner and I got our furniture and stuff, BUT A LOT OF DAMAGES ☹️☹️☹️☹️☹️

** ABSOLUTE DISASTER **We had booked with these guys thinking they would take care of our stuff well. I was totally wrong. We also have opted for premium insurance as some of the furniture was expensive.1. They did not load the stuff in the container well. A 500L fridge was sitting on the 65 inch TV.2. Sent only one person to download the furniture of two bedroom house. This has caused more time and some times he couldn't handle the items carefully. Not his mistake, but the people's who loaded the items.3. Broke the dining table, tall boy and chipped TV unit and TV base itself.Kent has transferred the case to the insurance provider said they no more responsible.I would never suggest Kent to anyone.

We're repeat customers with Kent Removalists and this time round, they didn't disappoint. From the initial phone call, to the quote, to uplift, and finally delivery, it couldn't have gone more smoothly. The team who arrived to do the uplift were amazing, arriving on time and getting the job done expertly, professionally and courteously. Moving is pretty stressful anyway, and we were relocating to Perth from Canberra, in our 70's, in a pandemic! But a smooth transition from start to finish sure did help. I would highly recommend KENT REMOVALS to anyone considering a move, either locally or InterstateDenise & Mike Jurgens

Kent managed my move, the cat and dog flying as well, the car move and all during the very trying Covid conditions including border closure. The entire team from Nathan in the ACT to Ruth in Sydney, the fabulous James and David who packed me up and to the team in Brisbane who unpacked for me ...everyone was fantastic to deal with and nothing was an issue! Thank you all so much for all you did to get me home to my family.

The uplift and delivery teams were very good and I have no issue with Kent. This was one of my better removals I have had - I was informed and updated when required and did not have to chase for any information. The Kent service has greatly improved since the last time I have used them. I also found Kent to be value for money.