Beds R Us - Helensvale

A fantastic company! Excellent customer service & support from beginning to end of the process especially Melissa, the A+++ Customer Service person. She is very professional, informative, friendly, patient and helpful in helping us finding the right bed and organised the right date & time for the delivery. I would recommend her unreservedly.

We walked into the store looking to buy a Mattress Topper, but ended up with a Luxury Split King Base and Mattresses! Thanks to Melissa who attended to us. She was very helpful, informative, explained in details on sleeping philosophy, know her products well and most importantly not pushy! She’s definitely loves her job! Thanks Mel and Dave for helping us to make the informed decision and the good deal we’ve got. ~ Jal n Fina Sazali

I have furnished my 4 bedrooms from Bed’s R Us at HomeWorld Hope Island.Dave the owner is an extremely professional & fair man to buy from. All of my deliveries have run perfectly smooth…. Delivered on time promised, 2 polite, clean men arrived & assembled everything & took away all the packaging & rubbish & made sure I was happy with everything before they left. I also have bought a bed from salesman named Blair at the same shop. Blair went above & beyond to help me get the exact bed I wanted.If you are looking for great service, delivery on time, fabulous after sales service & good quality beds this is the shop you need to go to.Thank you so much Dave & Blair

The customer service here needs some work. we initially were asked if we were happy browsing, which we said yes. Then the woman who works here approached us, loudly exclaimed she didn’t want to be at work on a Sunday. I told her what we were looking for, and she disagreed and said to come and feel 4 different mattresses. She then loudly said twice, “I’m gonna be honest, you guys look like you need support. I don’t want you back in here every 3 months because your bed has collapsed”. The shock must have been on my face because she said “I can see your face, a look says a thousand words”. I have no issue with sales reps being honest, but there is probably a more delicate way to put it than loudly laughing that we are going to collapse our bed every 3 months. We immediately left and went next door to Bedshed, where we spent $7000 on a gorgeous new bedroom due to the lovely customer service there. That’s what I will continue recommending to anyone I know. its a shame because the other man working there seemed really lovely and offered small pieces of information whilst letting us browse.

Amazing customer service and great products. We came in as Dave was leaving and he stayed back and took his time walking us through all of the products to help us find the best fit. He went above and beyond & even through in extra pillows and linen after we made the purchase, even after the mattress we bought was already half price. Will definately be back for any bedding needs in the future

DO IT!!! YOU WON'T REGRET IT!!!!! Hubby and I are idiots for not doing it sooner. We are in our late 40s and our sleep has never been better. My husband suffers from insomnia and back problems. He used to wake nightly with cramping calf muscles but that's in the past! He also gets a full night's sleep, which is unheard of! It's truly a gift from heaven!I have Restless leg syndrome (yep, it's a thing!) and I find it difficult to relax and stay still. I no longer shake restlessly cause the bed does it for me! The gentle white noise of the humming motor is also very comforting and knocks me out in no time.So, Hubby and I have different needs when it comes to beds and comfortable sleep, so we opted to buy 2 king singles, and put them together to make one huge king bed. Each mattress has its own bottom sheet so we can adjust the mattress heights and vibrations accordingly, but we share the top king-size sheet and doona. We are still in bed together but we are not restricted by the other person's comfort needs.Just go into the store and try the beds out for yourselves. Have a play and see what the bed can do. My favorite position to eat in bed is with the footrest and backrest up fully to their maximum position. SO COMFY!!The team is super friendly and only wants to help you experience what we're all raving about. Oh, and by the way...my dogs love it too! I turn the bed on for them before I go to work (it's on for about 20-30 minutes) so they can enjoy the calming effects too. It minimizes their separation anxiety and they look forward to that daily treat!

Went in to purchase a bed for myself and daughter and was instantly greeted with very friendly staff and exceptional service and was shown a different variety of beds and mattresses until i found one that suited us. Like to acknowledge Melissa with her very friendly and easy going manner

We just got a Luxury Split King Base and Mattresses! Melissa was very knowledgeable, informative, knows all products very well and could see she loves her job. We did not plan to buy today just went a few shops for some information, but after Melissa explains everything, we just thought why wait, we planning to buy anyway, really recommend, most important Melissa never pushed us to buy, just introduced her product. Perfect choice. Both me & my husband are really happy, and big thanks to the lady behind the desk, who was also really helpful.

I want to acknowledge the beautiful team that works at this store. My elderly father was trying to purchase a bed here and the teams compassion and understanding to our situation was a true credit to them. Their response in how they treated my vulnerable father as a human and not a business transaction is why I will always highly recommend this store. Thank you for your kindness.