Fitness First Willoughby Platinum
228 Reviews
- TuesdayOpen 24 hours
- WednesdayOpen 24 hours
- ThursdayOpen 24 hours
- FridayOpen 24 hours
- Saturday7 AM–6 PM
- SundayOpen 24 hours
- MondayOpen 24 hours
About the Business
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Contacts
Call Us
+61289626000
350 Eastern Valley Way, Chatswood NSW 2067
Hours
- TuesdayOpen 24 hours
- WednesdayOpen 24 hours
- ThursdayOpen 24 hours
- FridayOpen 24 hours
- Saturday7 AM–6 PM
- SundayOpen 24 hours
- MondayOpen 24 hours
Features
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Swimming pool
- Sauna
Recommended Reviews
Marcus Greene
19.10.2023
Fitness First Willoughby Platinum
Very poor customer service. Cancelled my membership and was charged for the next 6 months. I rang the club multiple times during this and the manager was never available. Multiple emails and calls , with no response. I ended up having to go in to speak with the manager who informed me that it was a head office error but no refund was able to be provided. Very convenient as they'd already charged me... Was a member for many years, wouldn't recommend joining to anyone
Lyse Thomas
14.10.2023
Fitness First Willoughby Platinum
Good equipment. I especially love that there is a pool, spas, sauna and steam rooms. However, the changing rooms, especially the showers, and the pool area, including the sauna, steam room and spa are ABSOLUTELY FILTHY. It makes me feel sick just looking at the amount of mould everywhere, let alone having to walk, sit down, have a shower etc. in this disgusting environment. Surely a place like Fitness First should be able to afford cleaning their premises properly.
oliver richards
06.10.2023
Fitness First Willoughby Platinum
I really wanted to like this gym because it's a big area with nice views.Unfortunately standard and essential equipment is missing (there are no resistance bands!)The equipment that is here is very dated and not maintained, for example the heal slider's screws have all pulled out and someone will fall off it.Equipment is not organised by the staff at all and everything ends up everywhere so very hard to find. LThere is a lot of wasted space here and they do not have enough of the commonly used machines here e.g. pulley machine.
Tan Vee
03.10.2023
Fitness First Willoughby Platinum
This place bloody stinks. Literally. Theres hardly any ventilation which makes this place a cocktail of body odour and musty wet carpet that circulates around the gym with its prehistoric industrial fans. The equipment is as thrashed as my 1997 toyota camry. To call this place a platinum club is a joke.
Pablo Schaffner
01.10.2023
Fitness First Willoughby Platinum
Walked in after 3 years hoping they had finally fixed their air conditioning. NOPE. Weights room is stinky and humid as it's always been with ZERO AIR FLOW. I'll never understand how people put up with it.
David Gee
27.09.2023
Fitness First Willoughby Platinum
Whilst they have gotten new cardio equipment, the building and locker rooms are old and in need of a serious revamp. Staff are very friendly and helpful.
john wixk
12.09.2023
Fitness First Willoughby Platinum
The club has locked the studio rooms so no members can use them. The use of the studios is part of the membership price and a selling point the staff use when they sign you up. Why is a service now being taken away from members but at the same cost of membership? Very unprofessional.
Patrick Druon
22.07.2023
Fitness First Willoughby Platinum
Plenty of space and parking. Machines get fixed promptly.Could benefit from a quicker payment system as buying a drink sometimes can take a while, some lockers broken and could benefit from more rubber mats on the floor in the change room as there's regularly big puddles of water on the ground.
Frank Breuer
19.07.2023
Fitness First Willoughby Platinum
Shocking management and customer service. Here are the 2 main grievances:Management failed to organise any of the PT sessions that were included in the 12 months contract for my 16 y.o. son. He was left to his own devices, i.e. never given a proper instruction let alone received a training plan. Needless to say that he lost interest as he was unsure what to do.Money first" not fitness first
yue ren
07.07.2023
Fitness First Willoughby Platinum
It's a really good club with swimming pool, SPA and Sauna rooms. Big space and not too busy. Would be great if they can update some equipment and spend more time to clean and organise wet and weights areas.
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350 Eastern Valley Way, Chatswood NSW 2067
Fitness First Willoughby Platinum