Premier Strata Management

We have been with Premier Strata for over 13 years now and during this time we have had the privilege of being engaged with a few of the Strata Managers within the company, and they have all been exceptional. Our current Strata Manager, Mazen Sawaqed, is no different. Mazen is an energetic, responsive, and engaging person to work with, and his experience and advice had been much appreciated.

We are with Premier Strata for more then 15 years. Current manager for our property is Mazen Sawaqed. We find him very receptive and efficient in taking care of the issues which require urgent attention. He is very clear and effecient in managing situations and very pleasant. Mazen is an excellent Manager. Rajendra

Prior to 2023, I would have rated the level of service from Premier Strata as very low. However, things have taken a dramatic turn for the better with the appointment of Marlon as our strata manager. Marlon is very responsive, courteous and helpful in all my interactions with him over the last 3 or 4 months. I feel more positive about my expectations of Premier Strata for the future.

If I could give negative reviews I would.I'm a renter in a building 'managed' - I use that term very loosely - by Premier Strata, Northmead. They're very slow to respond to emails, or at all in some cases.Last summer the building had a cockroach infestation where every single unit along with the common areas were riddled with cockroaches. Only after a couple of weeks of emails did they finally do something about it, by which point the infestation had grown considerably worse.This time round there is a complaint I had put forward regarding another tenant regularly breaking one of the building by laws and council noise restrictions. It was so bad even the buildings next to us had complained and called the police (our building has been dubbed the domestic violence building because of the screaming from this particular tenant - not the case though, she's just a noisy tenant).Again after 5 weeks of emails with video evidence I finally received some good news about the situation - strata were going to handle it and give me an update. That was October 12, I asked for that update November 28 to see how things were going as the disruptions are still occurring and to date I haven't heard a single word - it's now December 7.Looking through the reviews on Google it seems this is a long standing characteristic of the company as there are many unsatisfied home owners using Premier Strata. The only silver lining in my case is that I don't pay these people money.. my poor landlords.

Premier Strata have been amazing to work with. I have worked with Mazen especially, for a number of years, and he has always shown to be detailed and efficient with resolving any issues and repair requests. Communication is clear and his professionalism is top tier.As a whole, Premier Strata have provided excellent customer service and response times are considerate of the nature and urgency of the repairs.Will highly recommend Premier for their Strata management services.

Premier strata management very helpful and good manage for unit owner request. Mazen is a great guy to communicate he resolved my issues in a timeframe. Very thankful for your helpKindaNguyen

What is the point of paying and using your strata agency as delegate to manage a defect, class 2 residential/community titled building profile for the past 11 years without appropriate compliance certificate? If your general manager and strata managers (other than Mr. Spargo) always open dialogue to majority of the Asian (CALD) owners, why nobody attending AGM? I have been an onsite support to liaise between owner's corporate and strata in the past 10 years, even during the most difficult period of NSW flood season, to request your agency assistance for the building's power outage and roof leakage but both the strata manager and your office general manager -Anthony V. delayed response and refused for tenants, owners to claim their essential loss. This year, one of our unit owners told me he got threatened verbally in person in your office by a new appointed strata manager to force him sign strata agency renewal agreement. Otherwise, strata levy will increase again. Your levy department even sent us a levy chasing letter on 12 May 2023 and my mum was shocked and almost thought she should reported to police as a investment scam. Your people don't even get majority vote for agency renewal agreement approval since 26 March 2023. Are you people having ethical standards when practising these child-like behaviours in your strata industry (Strata Management Act 2015)? Please check all unit levy balance, why other units allowed not to pay the whole year levy but some Asian units owners have to pay extra ? Does your business have double standards? Please audit your business financial bookkeeping records, business compliance licence and all drafted insurance, approved AGM with date, time location-award winning SCA NSW.We are welcome for anyone of you come onsite to do real-time inspection. We are also ready for ACOP training educators, Fair Trading, NCAT to make final decision.

I'm an owner and extreemely dis satisfied with poor services from premere strata.Zero stars would be more than enough but unfortunately you cant post without a star.Hard to get responses on emails and even after chaising. Half of your queries get resolved and the other half lost on emails.Also account management is bad for owners you see mistakes and when chaised never a response even after assuring on email.Worst strata ever dealt with and Would never recommend.

I have been dealing with Premier Strata for the past 22 years in our Villa complex and I have always found the staff very friendly and the different Strata managers I have dealt with over the years have always dealt with our problems in a efficient and quick manner. I am the Secretary of our Villa complex and we have had excellent service from our current Strata manager Anthony Bortone who has been very efficient and helpful with solving the few problems that have risen. I hope Anthony Bortone is recognised for the excellent work he is doing.Regards,Gary Reynolds

Thanks, Mazen. Our new strata manager to handle, take care and coordinate our units. He is very nice, always put clients first and patient. I am a happy customer here. Keep up your good work, Mazen!