99 Bikes Annerley

I popped in quite late this afternoon with my wee girls bike needing a gear tweak and mine needing a new tyre. Although they were busy, Tim and Al went out of their way to help.Whilst there,we wandered around the store and the staff were friendly and helpful.Exceptional customer service.

Went to this bike store as I wanted to get into riding. Staff seemed dismissive and had no knowledge. Felt really upset seeing a particular, what I would assume regular customer get so much attention, when I and others just stood there waiting for help. After asking not once but twice for assistance I ended up leaving. Typical chain store. Ended up purchasing bike from REID Cycles where staff were friendly, knowledgeable and gave me their time albeit the store being busy.

Had an ultimate service, tyres replaced, new chain and bar tape replacement carried out on one bike and a set of tyres on another. Alistair helped me from the time of booking over the phone through to collection of the bikes when ready. He really is a credit to the business. Super friendly and knowledgeable. Had answers and advice to all of my questions involving multiple bikes and was truly a pleasure to deal with. My road bike feels like new and the suggested tyres for my dirt jumper are perfect. Couldn’t be happier with the entire experience.Will definitely be returning to, and recommending the Annerley store and Alistair. 10/10

99 Bikes has consistently offered me exceptional advice. I'm grateful to the entire staff for always being friendly and helpful. On this occasion, Austin, a remarkable member of their team, provided me with invaluable guidance and assisted me in finding solutions to my bike problem.

We were helped my Austin today, and as beginner riders we had a lot of questions! Austin helped us with everything we needed, and really took the time to work with us. We really appreciated the effort he put into helping us find the perfect bikes for us! He’s so friendly, and easy to talk to, and he made our experience at 99 bikes so easy. Phenomenal service, we highly recommend 99 bikes for all your bike needs!

Absolutely STERLING service and information from Josh at 99 Bikes at the Annerley store! Super engaging, not at all pushy, guided me as to what I might need, and I happily purchased (came in for two things, left with eight, and a booking for a service of my trike and fitment of some of my purchases) what I needed. He showed me the range of things I was interested in, advised me what was good, mid-range products, and made helpful suggestions which I took on board when purchasing. Very knowledgeable chap, great customer service, knew his stuff, so FIVE STARS. :)

Excellent service and value. Was assisted by Austin to select a bike for my specific requirements. After taking some measurements, he picked out a bike which suited my needs perfectly. Very happy with the whole experience and love my new bike. Thanks again Austin.

As a beginner, I wanted to buy a bike and didn't have a lot of knowledge regarding which bike to get.Phalen had helped me greatly in choosing the right bike that fitted within my budget and that was suitable to me as a beginner.He spent time in explaining all the different features of the bike and how to sit it up accordingly. Customer service was amazing and the staff was super helpful and patient.After the sale service: within one week of purchasing the bike, I had a small accident that resulted in breaking the front light and a bit of scratches. I went back to the shop and Austin replaced the front broken light for free and he used a marker on the scratches in order to eliminate any future rusting and hence a possible damage to the battery.Thank you very much Phalen and Austin for an amazing customer service before, during and after the sale process.

The knowledge and service here was incredible. I went to a different bike shop the day after and this experience only made me value the guys at 99 bikes even more. Nathan in Annerley was unreal. I will be back and telling all my friends. Thank you for a great experience!

William in service was excellent. A few days after Christmas I brought my daughters bike in with a puncture. William fixed it on the spot and it wasn't a regular puncture, but a few minor tweaks and we were riding again! Great service. (ps we didn't buy the bike there so it was not a faulty one of 99 Bikes, makes their service even better)