Bupa Dental

Had a bad experience here! Dr Nadir is nice but i think the way they are running the practice isn’t organised at all.After initial consultation I wasn’t given a treatment plan and was overcharged. I was expecting a treatment plan and cost breakdown rather that just next appointment date! I even asked for it but was told that they don’t provide any treatment plan which was surprising.After multiple follow up over the phone and in person I got the refund for the extra charge!

This practice is clearly don't want any businesses. They have cancelled our bookings 3 times which we have booked online 3 weeks in advance. And once I have booked for myself online, showed up on time for my appointment. Waited for 15mins to talk to a rude receptionist with the attitude and got told that there was no booking under my name. No apologies or trying to get me another appointment asap. Give me a clod face and no eye contact while talking. I just had enough of that bi..th and walked out the door. You better go somewhere that take their work seriously and have respect for the clients.

Bupa Dental Mortdale made my dental experience so easy. I usually have great anxiety visiting the dentist, however Dr Nader was so professional and calming. Everything was so clean. I highly recommend this clinic.

HiThe Practice Manager Trudy needs to change her patronising and unpleasant attitude or change her job.Very difficult Bupa Clinic to deal with.I wouldn’t recommend doing business with them.Plenty of better clinics around with more pleasant staff to deal with.

Great experience each appointment. Staffs are friendly and gentle dentists. In particular my regular dentist Dr Lee, so thorough with her work and a lovely person too.

Highly recommend using this Dental Practice/Surgery. They were so responsive and booked us with short notice which I really appreciated. My son was so nervous and they put him at ease. Amazing team from start to finish. The process of having the tooth removed was painfree and my son felt relaxed. Their ability to relate and put their patient at ease was the best we have had. BUPA covered the cost so even better. Thank you so much!

Would not recommend this clinic at all, dentist did not clean teeth properly there were still some plaque left near the gums. He cleaned the teeth very quickly and only went through once without going back to check if he's missed anything (I felt like he missed several spots). He was also very rough during the clean making it a very painful experience. I don't have sensitive teeth and normally don't experience too much discomfort at other practices, this was a horrible experience. The dentist would disregard your opinion that you don't want an x-ray and also would just walk off without an explanation, leaving you in the room alone waiting. Please just go to another dental clinic, don't waste your time and money here.

My dentist Dr. Kong and all the dental assistants and hygienists are very pleasant and highly competent. Hence, I don’t go to any other other clinic. However, the past visits that I’ve had were not very pleasant, mainly because of how the receptionist behaves. No customer relations at all and just can’t be bothered to provide assistance to the patients e.g. scheduling future appointments. Also very rude when I called to follow up for an email that I really needed for my orthodontics treatment. I wasn’t given any assistance at all, my request was basically ignored.