Branon Real Estate

We recently purchased a house through Brannon Real Estate, Cam was amazing to deal with. He was very professional and very deligent throughout the process. He was always available to answer our questions, and was always open and honest. I can’t speak highly enough of Cam and the team. Highly recommended. Thanks for helping us find our beautiful home.

I rented the property 42 Shrewsbury Street, Bentleigh East through Branon Real Estate.This is the worst property I ever rented. Almost all the appliances in the house do not work.Property Manager was Jessica Lui and she is the most unprofessional property manager I have ever seen.She never received my call. Whenever I called her she used to reply via email and its hard to understand most of the statements in the email.I started having issues from the day after we moved in that house.Whatever be the issue is, Jessica always used to send a Handyman who has no tool or knowledge of fixing anything. She always used to say that the guy was recommended by the owner.The handyman took 3 hours to just replace a damaged curtain in the kitchen window and damaged another curtain which was never replaced.There was a major water leak happen in the main water pipe and it took 3 weeks to fix and with lots of troubles as the Handyman tried to fix that with his no knowledge and made it worst. They had to hire a plumber to fix that finally. But its still not completely fixed. The house still have broken pipeline.The house has several other issues like old dirty carpet and pilling off from the surface, mold in walls, poor ventilation, holes in windows and door making it very cold, electrical wire/tool does not work.When the above issues were raised, I didn't get any reply from Jessica as expected.Then another agent from Branon Real Estate named Alex Ren called me in Sept, 2020 and said that the owner has decided to sell the house and no repair work would be done.Few days after, I found a sell advertisement of the property on onthehouse website without any prior communication to me. When I inquire about that, I was told it was neither done by Real Estate nor the owner. Very interesting, who did that then? I was told told that owner hasn't decided to sell that property yet.I requested them to give me enough time after they decide to sell the house as I have 3 months old infant baby at home and would be difficult to find a new place. On 2nd Oct, 2020, they send me vacate notice to leave the place by 13th Dec, 2020.We were completely stressed out as we didn't have any help to look after the baby and then to find a new place to move in.We can't wait till December as we have a baby, so we decided to start looking for rental properties. We couldn't look after our baby properly because of this situation. Luckily, we found a place and moved out on 17th October, 2020.Then they hold my bond money for 10 days even though I did the cleaning by their recommended company. They hold my bond money for mold in walls which I raised long back with them and no action was taken. The cleaner took paint off from walls while doing mold cleaning. When I called Jessica to check status of final report, this is the first time she picked up the call, but when she recognized me, she disconnected the call. She then sent me a final inspection report and asked me to pay for one damage (paint came off in laundry) and also $500 for the mold repair. I replied them that I am happy to fix the laundry paint issue but mold is not caused by me. She was delaying the whole process and said if I go to VCAT its gonna take long time and ask me to pay $300 for mold. I paid that just to clear my bond.Overall, it was a horrible nightmare experience and I would recommend not to rent any property from them specially if Jessica Lui is the property manager.

Worst customer experience, rude impolite and not professional at all.One of their agents named Jessica gave me very bad attitude over the phone few times, and she hung up my call immediately the last time (she rejected all my further calls as well) without listening to my further explanation just because I want to double check some property damages against the condition report. THIS IS SO UNPROFESSIONAL.I pointed out a mistake in their condition report, and just because I mentioned this one of their mistakes again on the phone call, she said I was targeting her and talked to me with rude angry voice even i told her that I was not on purpose.If you want to deal with them, Good luck.

Jessica Liu and her colleague Dylan are amazing agents. Thanks for helping in the moving out process Jessica. She is patient and helpful throughout every step of renting. Very happy with the help I’ve received. Highly recommend Jessica and Branon Real Estate. Thanks to Jessica and the team.

Alex Spanidis is highly recommended! Alex Spanidis is very experienced and very knowledgeable about the current market. He really does care about his vendors and is a highly trusted agent in the area. Branon are incredibly helpful, professional and friendly. They really have excellent customer service and achieve exceptionally fast sales! They really exceed expectations! Would recommend to anyone Selling or Leasing their home.

As a tenant in a property that was being sold, we had an interesting insight into how this “business” operates.Branon were embarrassingly bad at their job, a restraining order was required from VCAT to make them follow the law (they didn’t even attend the hearing). They left my wife in tears multiple times, accessed the property with no notification or permission, and hung up on me when ever I tried to resolve the situation.Sleazy disrespectful and incompetent with commission breath.

interested in a property for lease and tried to contact Jessica several times. Unfortunately, failed. She didn't reply to my email/sms/phone call. Really bad experience. Can't imagine what would happen if I rent the property and need their help after moving in.

True professionals, We sold through branon, bought again through Branon and have been nothing but impressed with their service every step of the way! These guys give it to you straight and do their best to get you a great result! Thanks guys!

Fantastic Service, We couldn't have asked for a better result! The team was honest, approachable and extremely transparent with us the whole way through the auction process. Absolutely Stoked! A++

Cam & Alex sold our property for us, we cannot speak highly enough of the care and attention they showed throughout the campaign. They were extremely professional and tendered our every need, not just with the sale but their ongoing support & willingness to answer our many questions.I would not hesitate to use their services.