Positive Psychology - Mornington

I see a lot of negative reviews here, which kinda spurred me to make my own review.I have been a patient of Dr Daniels for around 2 years. I can't speak to whether this is a good place to take your children.However, as an adult, I was always treated very politely by the reception (I have no idea what these reviews are referencing about rude reception, maybe I come on different days, this is the nicest reception I've dealt with mostly).As a weekly adult patient, I've felt respected, well treated. My one gripe is that despite paying for an hour of therapy, the session is usually ended or pressured to end at around the 45 minute mark. I hate this.

Reception are lovely, Vanesa is a great practitioner.

The actual psychologists here? Great.The staff? That's another story.Very difficult to work with, very unfriendly.And flexible? Here's a fun story;I paid up a whole year, cool right?Six months in when I had to go to hospital?Yeah that will be a $30 non attendance fee.Seriously.The HOSPITAL.Hey, here's a better idea. I'll go somewhere else.The people, great. The business? Let's just say needs work.

$550 for a letter report? A little expensive , in the end it was well written and well presented.

I would not recommend this practice or the psychologists to anyone. The psychologist I saw had very poor communication skills, breached many boundaries, was unprofessional, displayed a lack of confidentiality, neglected my wellbeing, was insensitive, and demonstrated poor therapeutic practice and a serious lack of therapeutic expertise. A very upsetting and disappointing experience. I am bewildered as to how this man is able to practice. I have made complaints to the Health Complaints Commissioner andAHPRA.

Unfortunately I had a poor experience at the business.No return phone call and was very unimpressed with the professional" I dealt with.Add to these issues the long wait to get a consultation and I feel I'm only giving two stars due to one staff member behind the front desk being nice to deal with"

The worst business of all time! Don’t waste your money on this unprofessional clinic. The staff are rude and have zero knowledge of private health cover claims. I wanted a psychologist, got given a social worker (that specialises in children?????) and was charged $200 for the privilege. I was then told I couldn’t claim anything back as social workers are not covered. Then said ‘sorry we can’t help you any further’. I promptly cancelled all of my appointments. They are not in the business of mental health care but solely in the business of ripping you off. Find somewhere else. Read the other reviews here. There’s a common theme.

Abrupt staff. Unprofessional. For a service to support challenged and vulnerable people - I think someone should let the staff know.DO NOT USE. Try Vita Health. Much better service.

This is an HONEST review.My son had one appointment at the Mornington office seeing Steven.As my son has trust issues, especially with people like psychologists that he is going to be opening up to, he asked if it was ok for me to come in? He was told it was fine but even my son got the distinct impression that I was very unwelcome to be sitting there in support of him. NOT that this was going to be an ongoing thing me being in there.Steven kept on telling him that all his issues were caused by his anxiety and that it was highly unlikely that anything physical could be making them worse.We both felt like that Steven wasn't interested in what he was saying. And if I spoke up, the look I received was vile making both of us very uncomfortable. He gave off the distinct impression whenever he spoke that he was just so superior than you.The whole session was not just a complete waste of time and money but of Steven proving that he had a higher IQ than my son our I.Neither of us was impressed with Steven as a professional and my son didn't really like him due to his attitude. However he was going to give him one more go. Even though he made my son feel absolutely worthless, pathetic and ridiculous, we thought that Steven just might not have taken kindly to me sitting in on my son's appointment. So we booked another appointment only to have him cancel it and refer us to someone else as he suddenly Looked in his diary and realised he couldn't accommodate him." Which just felt like an excuse because he just didn't want to see him

Positive Psychology provided us with expensive services that we had to discontinue due to the expense. They did not tell us about ECEI NDIS funding that would have paid for some of this and future treatment. The website of the Health Complaints Commissioner states that “All Victorian health services must [...] provide adequate and clear information about treatments, costs and other options’. Positive Psychology did not do this."