Mountain Equipment

I visited the Sydney store today, Nov 6, 2022 at 3pm. I was looking for elastic no-tie shoelaces. 3 male staff were talking amongst themselves so I approached with a photo of the item I found online.Without even bothering to look up their stock, all 3 replied the store doesn't sell them. One of them condescendingly remarked, You can look up on YouTube how to tie your shoelaces properly so they don't come undone."I found out

I went in 2 days ago. It seems unfortunately that I was not told the truth by the pleasant helpful young man, Matt. I explained to him my podiatrist recommended a wide toe box so the first shoes he showed me were altra lone peak 6 women’s. After this he showed me the ultra raptor 2 w’s Gtx in the colour carbon/love potion. He said the are the wides. I asked him twice if they are the wide version of that shoe and he replied twice yes. It happens I didn’t purchase them. Later at home I googled information and found that the only wide version in this shoe is in the colour red plum/carbon. I dislike being treated like that. I am happy to be corrected if the pair I tried in carbon/love potion turns out to be the wide version of the ultra raptor 2 w’s gtx.

This shop is the pinnacle of customer service, and is the perfect example of a retail walk-in stores can never be replaced by online stores.I’ve been here twice with f. all knowledge about the equipment I was buying, just a printed list. Not only did the staff know their products (down to the width difference of shoes from the same brand), the other staff would take an active interest in listening to the advice of staff members to expand their own knowledge.Graeme and Peter went above and beyond to help, making sure the sizes of multiple layers worked well together, and knew the immediate differences between seemingly similar head lamps, and suggestions on coordinating carabiners.Don’t waste your time with online stores or the odd competition nearby, go here for truly knowledgeable and passionate staff who use the products they stock.

Patient professionals with true customer service. The staff took the time to understand my needs, answer my many questions and only then recommend the best choice of equipment. Their advice is informed by experience and a passion for all things outdoors. This is the place to go to first.

Great service, large selection of all outdoor equipment. Very helpful and knowledgeable staff with regards to climbing shoes

Friendly staff , good equipment for Europe ( petzl la sportive etc....)A lot of choice for everything .Go have look if you need something

Store has a good selection of climbing gear. Staff were really knowledgeable. Was served by Matt who was super helpful, and got us everything we needed.

Spent an hour in the store trying on different backpacks to find the right one for me and the gentleman who helped me patiently was great, knowledgeable, experienced and passionate. Good range of products as well.

Big shout out to Hazel and the guys from Mountain equipment.Patient and cool recommendation to allow precise decision.Not being a karen"

I’m heading on my first walk/hike very soon and needed a back pack.Graeme spent a good deal of time with me, teaching me how to fit a backpack correctly and I left the store feeling very happy with my purchase. Graeme is an asset to your sales team. Thanks.