LifeCare Dental (Perth CBD)

The dentist did her job but the reception staff was highly unprofessional! Upon booking my appointment I was told to deposit 50 Dollars as a new patient. I was also told that I won't be charged anything for the General consultation and clean. This was also confirmed by my Bupa Extras as this clinic was a Platinum provider. I was also promised return of the 50 dollars right after my appointment. Instead of that when my appointment finished I was told by the lady at the counter that I have to pay around 90 dollars!!!! Right after that she printed a recipt and kept on pushing me to sign it!!! I refused 3 times to sign anything new but she still said you have to sign it! This is when I had enough!! I started calling Bupa and she said they won't pick up and started smiling. After that she said you can go but your 50 dollars won't be returned. I said I'll call the cops on that she said you can't call police. By then she made a call to her manager who later turned out to be her twin sister. The sister and my Dr came and they suddenly fixed the problem by pointing out her lack of understanding and straightaway told me that you were not supposed to pay anything and that your 50 dollars will be refunded as well. Upon that she didn't have any decency of apologising for once. She just proceeded with the refund and instead of refuend she charged be again with 50 dollars. Now this I can give it to her that it can be a genuine mistake. She did say sorry on this second purchase and said I'll now be refund 100 dollars. I left the shop and expected the money to be returned in my account but as this didn't happen I saw the 'sister manager' leaving the store I asked her that i didn't get money back. Her reply was it's common knowledge that it takes 3 to 4 days to get refunded. She was more concerned why her sister had a bad experience and said I was shouting at her. She not once but twice pointed out that she had punched out of work and her giving ke any response even being rude is a huge favour upon me. She didn't care that was I charged 100 dollars for nothing. Extremely poor customer service. I feel sorry for the doctor and her assistant but I won't come here again and wont recommmend anyone to go to them.

It was the worst experience I've ever had.My appointment was 10am on 02/01. And they canceled my appointment at 8.30am due to the deposit. I booked my appointment yesterday, there was the whole day I could pay for it. But they just sent the message this morning when I was in sleep!! And said, Please ring us to pay the deposit."And the place I booked was next to the train station. When I get there

Absolutely wonderful kind team all round, I hadn't been to the dentist in 10 years and finally came in, I needed a really bad surgical wisdom tooth extraction that was done by the senior dentist and had two other dentists work on just the extraction and the extraction itself took over an hour, the team of dentists and lovely nurse made me feel so relaxed during the procedure that my Fitbit thought I was asleep, I had travelled a long way and the dentist (Ash) was very thoughtful and used sutures that dissolved and made sure I had enough pain relief. I was pleasantly surprised to have one of the receptionists call me this morning to check on how I was feeling

Dr Go literally saved my life.I had a very bad tooth abscess which was infected such that the side of my face was inflamed. The pain was incredible.Thanks Dr Go for helping me.The reception staff were very polite and competent. When my appointment time was running later they took the time to apologise.

Absolutely disgraceful management. Waited over 5 weeks for retainers that I was told I was going to get within 5 days. Called numerous times to follow up only to be told we will call you back and they never did. I had to keep chasing up. Then got told the retainers are ready for pickup. Went in to pickup and they couldn’t find it but gave me the mould of my teeth. I was told I would get a refund for the hassle upon pickup of my retainers. Never got my refund. Weeks of chasing up once again for my refund to only be told sorry we can’t give you a refund but we will offer you a discount on your next visit. Why would I want to visit you after this hassle! Absolutely terrible management and service after Dr Alex left!

One of the worst Dental Services, I have been to. I had an appointment with a certain Dr. Ash on 11 January 2022. Since it was my first time, did not have any idea about the clinic(my mistake here as I should have read the reviews first). Ash was nothing more than a petty salesman. On entering he started selling various services instead of taking care of the patient. As I was getting my teeth cleaned I had to regularly rinse my mouth which takes not more than 3 seconds. He said to me swallow as it was taking time. He cleaned only my outside teeth and not the Inside part as it was taking time and immediately asked me to book another appointment ( which I refused). Also they overcharge you. On the website they mention teeth cleaning cost to be $98. There is another hidden cost of $60 which is dentist fee ( which is not mentioned anywhere on the website). Better take care while booking for Life care Dental and especially that person Ash. There are other better clinics in Australia.

I’ve got no idea what these people giving 1 star reviews are doing because I had a fantastic experience at this clinic. Call up on the day with bad wisdom tooth that needed to be extracted, that got me in first thing next morning. Dentist and nurse were so friendly and helpful, had my tooth out in 20 minutes! State of the arm technology, (a X-ray machine that took pics of your whole mouth instead of when they do that awful and uncomfortable bite down one)Dentist was professional and even had some nice banter to calm my nerves. He definitely knows what he’s doing! Thank you dr.a

Dr Ash has been my dentist for over a decade now. He is patient, kind, has really good bedside manners and restored my faith in dentists after having traumatic experiences with dentists as a child. I trust Dr Ash's advice and he has been spot on with his diagnosis of my issues.I appreciate that he takes the time to explain the procedures to me/ provide me with options and allows me to take decisions at my pace. I find the services are very well priced and never feel rushed when I see Dr Ash.Not having seen a dentist for many years until my first visit with Dr Ash, there were many issues that needed to be addressed. He was gentle yet confident and helped calm my nerves.I always feel that I am in very capable hands with Dr Ash and I highly recommend him.

Dr Alex is absolutely amazing. I first came in 7/3/22 to have an infected wisdom tooth pulled out. I was absolutely petrified, but he was honest, quick & as gentle as possible. He also let me know what was happening every step of the way, and was incredibly patient with me and my anxiety. I returned today to have my stitches taken out and he was just as thoughtful and generous as he was on the 7th. Thank you for allowing me to have my partner & mother come in with me for support and for your patience with me!

Dr. Zahraa Shaker is really amazing. She keep communicating and explaining what she is doing and make us feel comfortable. She is doing so well with her assistant Olivia. Thanks to both of you