Mobile Experts

Got screen repair, after repair they forgot to put the sim card back in, left glue all over the back of the phone, dents on the back of the phone and cracks on the back of the phone after a bit of yelling they ordered a back of the phone for free. They tried to sell us screen protectors for $30 each. If I could I'd give them 0 stars. Never going back again. I advise you to avoid them and never go there. Don't waste your time here.

I am homeless and mobile experts charged my mobile phone for 1 hour and treated me like a real person. They made me feel so nice I was suffering pretty bad mentally and they talked to me with no indifference. AAA+++

Staffs were really good and helpful. Wonderful customer service. I had my phone repaired by the experts team and it was so quick. Staffs were fully trained and know what they were doing. Explained what parts on my mobile needs to be replaced.

Only deserved 1 star rating as a first time customer I was very disappointed with how they went back on their word, lady advised me just before lockdown she would do a screen replacement and a free screen protector for $120. When I went back to store after lockdown a guy was working and I asked whether the lady was working and he advised she wasn't. I advised the guy what the lady had said with price of $120 and screen protector for free and he was ok with it to begin with until I went back to store to pick up My phone and he asked if I wanted a screen protector and I said but thats what I was quoted the price with a free screen protector, and he said no he can't do that, I said but thats what the lady said she would charge me $120 all up with a screen protector, his reply was shocking That was then this is now" I was disgusted in his reply. definitely not a store that promises what they say and they go back on their word. i would have given them a 5 out 5 stars if they kept their word but they only get 1 out of 5. As a first time customer i will never go back to this store. The guy certainly doesn't know how to make customers want to come back especially as a first time customer. After being contacted by the store to reply to a email with feedback of the situation this Sarah I was emailing still did not want to fix the issue for the free screen protector and replied with this message"Hi Greg

Excellent service. I went today distressed because my phone was hacked and couldn't access anything. The staff there helped and fixed my phone within 10 minutes and didn't even charge a single penny. Couldn't be more satisfied. Thank you so much!

Nischal was fantastic. Super quick, friendly, good quality service. Fixed my phone screen which rendered my phone unusable within 30 minutes. Excellent service

Do not go here unless you intend to be ripped offI had them replace my iPad screenAnd I noticed this crack a few days later (note this iPad has just been sitting in my car this whole time I haven't even got around to using)I take it into them exactly a week after because I wasn't in the area expecting them to replace the screen because they had clearly given me a faulty one(as someone who works in a t I understand that anything that is mass produced will have faulty items hence would have been happy with a quick replacement)They refused this and said I had clearly done the damage to the screen even after I pointed out to them that there is no external damage to the device or the case it isI pointed out twice trading require you to give 7 days warranty but they still refused and said I had to pay for the replacement

They 'fixed' the back of my phone but damaged the NFC function so now Google Pay no longer works. Also, their shoddy workmanship meant they ordered the wrong part + left bits of glue on the outside + left smudges on the camera lens (I had to go back to get it cleaned up). Would not recommend.(Slightly belated review - this all happened a few weeks ago).

My phone had been having issues charging with some cables and I took it to Mobile Experts to take a look. Previously I'd take the phone to a different shop in the city and was told it would be $50 to even look at the phone to see the issue.Mobile Experts were able to quickly work out the issue was the charging port required cleaning and did it on the spot for me with no charge! Very happy with the service and will definitely be going back if any other issues arise with my phone.

Henry saved the day!I purchased a lightning to headphone Jack for my iPhone. It developed a fault, so I went back to Henry to seek his advice. I didn’t even mention a refund or replacement, but Henry was super quick to offer me a replacement, free or charge. I even identified that I may have used it incorrectly.I advised Henry that I didn’t have a receipt, but he accepted my bank statement proof of purchase. Henry facilitated my replacement in 30 seconds. I was in and out in under 2 minutes. Excellent customer service on Henry’s part. Will be recommending to all friends and family !