Lush Pet Care

I struggled to find a groomer in my area, and I was so blessed when I came across Lush Pet Care! I dropped my little Bear off in the morning and was greeted so pleasantly by Cassandra. Every step was broken down for me (including how to care for his fur as he is extremely prone to matting). I even had the pleasure of meeting some other fluffy friends! I had a meeting scheduled in the afternoon for work however, Cassandra was so kind to watch Bear for an extra couple of hours. By the time I came around to pick him up, he didn’t want to leave! He had made some friends with the other pups (this has never happened before, he usually runs straight to me and is eager to get home). By the time we were finally able to get him to the car, he was so fresh, clean and happy! A phenomenal job done by Cassandra. Thank you so much for your remarkable service! I highly recommend!

A lovely and friendly welcome from Cassandra. Mocha, my 7 month old Cavoodle puppy missed her first groom due to breaking her leg. I was skeptical of how Mocha would behave and take being groomed. Cassandra showed patience and care and did a fantastic job. Mocha came back looking adorable and so cute. A fantastic job. Will definitely be taking Mocha back for her next groom, especially as she will get to play with Cassandra’s own dogs. Thank you so much Cassandra. Love your work.

Worst experience ever at a pet groomer. My cat was not happy from get go. Cassandra was rude to me and my cat. Without making friends with my poor baby first she straight away tied her neck. No treats nothing. Then asked me to hold his head down while she brazenly tried to clip his hind legs. He is not an aggressive cat by any standards but he did not like the uncourteous poor handling. We both were so distressed by the end of it then I had to stop the de matting and clipping session half way and leave. $70 later she was blaming me for not holding the cat properly. On my face she said that I should have brought my wife to the session as she would have done a better job. Humiliating. Would never recommend anyone to come here.

Cassandra was very responsive in her communication and gave our pup a great cut / groom. Bit expensive as was his first cut and he had long hair. Would go back.

I was skeptical due to the mixed reviews about cat grooming.It was a crazy rainy thunderstorm day but Cassandra was patient and gentle with my Siberian cat. For deshedding which included a dry wash and a hygiene trim. She went through with 3 rounds of brushing as my cat is long haired.The set up and grooming area could be more organised and hygienic but otherwise Cassandra did well.

Great first full groom for my new puppy! Cassandra was extremely helpful and spent the time enquiring on what my expectations would be for the cut. The cut was great!! I also received an unexpected video of my puppy at his daycare enjoying himself happy with the other dogs. Service is above and beyond! Thank you for taking care of my baby!

Leaves her own dog in a hot car for 30 minutes by himself in the middle of summer. Disgraceful!

We take our 2 furry babies to have them groomed at Lush Pet Care every couple of months.Cassandra is not only a lovely person but knows quite a lot about how to take care of your pets.She gives valuable advice about Care & how to maintain your pets at home which no other groomer or vet has ever done!She really cares about your pets.Thank you again Cassandra for looking after our 2 babies. They always come home happy and looking just adorable. You are so good with pets! It shows from looking at your own pets. We love coming to see you!

If I could give no stars I would. I have taken my dog to her a total of 3 times. Each time she has risen the prices due to my dog getting “bigger”. He weighed 7kg in the beginning and now is 9kg and not any much bigger. Her package deal says 7-11kg is $99 but each time had to “add” things to the session to make it more. First time I paid $107, second time I was forced to pay $120 and this last time she has requested $140 and I was not having it. She does not stick to the package deals that she advertises and tries to make things up for more money. She also is judgemental and disrespectful as every-time she thinks she is a vet and gives a lecture on what the dog needs when he is clearly in anxious when around her because at home he is a fun and happy puppy. She tried to sell me a brush for $25 but at Woolies it was $14. It seems like all she cares about is money and did not state to my husband when he dropped off the dog that the prices had gone up, instead waited until my husband had left to message me straight away and stated that “since it’s been more than 3 months it will cost $140 when it had only been 76 days exactly”. I then had to leave my daughter gymnastics early to go pick him up as this was ridiculous of charging now $40 more than the package deal?? she could have told my husband on the spot and not wasted anyone’s time. My family and I love our dog so much and it was very hard to trust taking his to a groomers and after this experience he is now really upset and I am anxious to take him to another groomers. This is not hate mail, take this as feedback on how to communicate with customers and stick to what your advertising says. I understand you are trying to run a business and prices go up but fix your prices and let people know before you ‘assess’ their pets after the owners leave and messaging them to add on so many extras that probably are not true.