Fitness First Darlinghurst Platinum

I had a good time at the gym with nice people. But it is the dirtiest gym I’ve ever seen in my life. I don’t know if they ever cleaned anything before. They charged for 10 days during worldpride 150 Aud which is 100€ and stop towel service and cleaning as well. There is a camera in the sauna room and the sauna it self is very old dirty wood. Some machines never worked. The locations great but the locker room and everything needs to be cleaned!

I came up from Melbourne to do some extended business and the team at Fitness First were fantastic in organising a competitive rate, mindful of my need to go back to Melbourne at some stage. I loved the gym itself, as it was usually busy and gave you a great feeling working out in that large group environment. The trainers were always helpful, the staff were friendly and provided great service. A few months ago I had a knee injury which forced me to put my membership on hold and recently I had to cancel because my knee injury wasn't improving. Again the crew were great and managing my membership on hold, and eventually cancelled was done quickly and simply. Nothing but high praise from me. Well done to FF Darlinghurst. 5 stars.

I have been coming to this gym during my sabbatical year in Sydney and I have absolutely loved it. The gym and the equipment are great, lots of space to do different exercises but the best thing about this gym is the staff and their good vibes. Melisa and Richard from reception are so lovely and friendly, always with a smile on their faces. All the personal trainers are amazing and they really help to get you motivated, special mention to Rob (both of them), Jase, Rafa, Phil, Tullio and Perry. Thank you so much guys, I am going to miss you all, training at this gym has been amazing, keep up the good work!

Caution: Predatory Billing PracticesI paid for a 5 day trial pass, and am now receiving non-stop emails about additional past-due payments for a membership I do not have at this facility. I don’t even live in Australia.

(Removing the covid elements)Since reopening:- place is not clean in the slightest. Surfaces might be, but beyond that, filthy- showers have mould everywhere- no towel, no train? Definitely isn’t enforcedEdit: this place is getting dirtier and dirtier. Surprised the whole ceiling hasn’t collapsed either with the 20 buckets collecting water round the place (I know we’ve had bad rain, but the buckets have been a thing for years)Edit: ignoring the filth, mould and general uncleanliness. The staff here have gotten so rude (minus the girl with blond hair and the Colombian girl who are always great , forget her name), it used to be incredibly friendly and welcoming.The Persian lady and the young brunette Aussie girl who are usually on together on weekends spend more time gossiping and being rude to members than anything. Sort it out.Edit: did a free trial at virgin, ten times better. Will we ever get new equipment or clean showers?Edit: still not sure why we all pay so much for terrible facilities, some new photos attached. Some tips (1) bathrooms need a complete deep clean, not the light touch quarterly clean that happens, there is mould everywhere that needs removed (2) easy one, clean the wall of hair and fluff at the entrance (3) fix the leaks and ceilings, feels like we are in an office lock from the 80s (4) have your staff do rounds so the showers actually have soap (most don’t by the time I get there), stop the bins (and buckets) from overflowing, and feel the wipes up (5) stop lumping random equipment where it fits, think where it would logically go lolEdit: close this place for a couple of days and clean and replace EVERYTHING. When I complain to management, they say they’ll let their cleaners know. This isn’t a normal cleaning fix, you need to fix the 10+ years of mould and terrible maintenance. Leaving 1st June for City Gym or Virgin if no improvement.

I come to Sydney for about 3-4 months every (Sydney) summer. Have been using FF for 3 years (as has my wife). She likes the classes, I like the machines. Staff is friendly and there is a nice vibe from trainers and other regulars I have come to know. Good selection of machines. Unsure why people said it was dirty; to me it looks clean. Very competitive with my Manhattan gym.

The worst customer service. Been coming here for years front desk always on their personal phone or only talking to each other never greet or farewell customers front desk staff are absolutely rude. What’s the point of paying them if they can’t do the bare minimum. PT’s never make the effort to build a community with the locals unless you’re paying them for training. For the fee’s we pay it’s a joke.

I'm impressed with the lack of attention and service from the management.There is always a broken machine, and it last in this stage for weeks and weeks.Electric hazards and water liking is the day by day issue in this gym... I barely see the management taking care of the problems.Unbelievable how the reception staff works soo close to a water liking area where everyone can see the electric connections and cables getting wet. (I have reported this issues to Sydney Council)The water taps are always disgusting and full of mould.A clear example.. the squad machine is broken for five weeks, I have asked the staff, and they said that is no answer from the manager.The reception staff is always helpful and friendly tho.

Pros: Near public transport?Cons: Staff, Gym, and everything else.Horrible Gym, extremely dirty, and very rude staff, particularly one named Matt. Have been overcharged several times, almost impossible to get anyone over the phone. They honestly do not care, and you can tell that the staff would rather be anywhere else but there. A 1 star Motel Gym would be a better experience than this.

It's a decent gym. Good layout, plenty of room, and good variety of well maintained equipment.The negatives for me are 1. Water leaks when it rains 2. Some of the speaker placements above the treadmills blast directly into your ear...too loud, not healthy.