Border Express

Watched one of their delivery vans go down our street with its back door open ..looked out and saw a package on the street that fell out of their van.I collected it and made contact with the recipient living in another suburb who could not collect because of the 5km radius restrictions.She finally made contact with B Express and they told her they would collect from me and deliver it to her.I have kept the quite heavy package (worth $85) out of the rain.. they still have not arrived. U have tried calling to get an ETA but just in hold for a very long time!I would be very upset if this was one of my packages going to our grandchildren...

never use this company if you need something urgent. I unfortunately had no choice as the sender used them. I have no idea but my order which was due to me last Friday was given to Couriers Please to be delivered to me... I'm still waiting and after 5 phone calls and email they still cant give me an answer to where my package is. There correspondence is non existent and are extremely angry and disappointed in this whole scenario. I cannot even contact nor they, couriers please to find my package. extremely poor customer service. my supplier has resent me another order today so lets hope this gets to me this time. disappointed customer.

How hard is it to list a phone number? Sent a message yesterday but still haven’t got a reply. Melb to Hobart takes them weeks, no ETA listed when I trace the tracking number, come on guys , it’s like this all year long..

2 packages ordered only received 1 the tracking shows the second 1 in their depot for over 2 weeks so far still waiting

Received a parcel (Solar inverter) and left the doorstep when no one home for more than 3 hours!Very unresponsive service.

Very very very disappointed. We supply many mobile businesses who use their residential address as their safe delivery address, however, the extra charges introduced to deliver to them is exorbitant. Cubic weight of 6 boxes total weight only 36kg - charged for over 100kg at $125.00 extra. Also this year too many deliveries have been lost or damaged. Small businesses suffer because of them.

Nothing has changed, still the same poor level of service, claimed to have carded, no card was at the mailbox, tracking never updated its status, organised for pickup subsequent to the non delivery, called customer service and depot, no one could locate the parcel. How can anyone use a courier company with such shocking mismanagement

Border Express is one of the worst courier companies I've ever had to use... customer service was very poor, they never give a clear answer on the location of your parcel, you'll be on hold for 30mins or longer waiting for someone to assist, don't bother sending an email to them you'll never get a reply. I've been waiting for a month for my parcel and it got to the stage I had to drive to the depot and collect it my self. Stay Clear

Last time Ill use or use a Business who use them. after them doing 6 deliveries in 2 months, Now my awning was only 1mt above the truck, then my lane garbage trucks use cant fit there truck them my wall was in the way then they cant side unload as my roller door was to low for the forklift. Then ive had to get it picked up and delivered by a real business. What a USLESS EXCUSE.