City Beach - Springfield

I was in the store this afternoon & was going to buy some boardies & a beach towel for my upcoming holiday. I was looking at some boardies & was blatantly ignored by 2 staff members. One young girl looked over at me a couple of times but never bothered to ask if I needed help. Then she decided to have a conversation with someone else. I've worked in retail & customer service for 10yrs, this is not the way you treat customers. Your staff need to be trained better in customer service. I will never come into this store again & tell my friends not to shop here. I've noticed this isn't the first negative comment on staff ignorance.

This store is really nice, the prices are pretty reasonable on some items and the employees are very nice. When we were browsing an employee offered us a 20% off discount for our next shop which I thought was very nice. The displays are also very nice and I appreciate the colour coordination they have.

Good place to shop. Called up to see if they had a certain sizes in slippers. Very helpful..happy to put aside to collect later that day

Unfortunately, just popped into this store to grab some new sunnies & somehow managed to be avoided & blatantly ignored, even when attempting to get some help to try on what I was hoping was my new pair of Ray Bans.Gotta love great customer service.

Shoe service completly absent waited 30mins for help finally got some shoes the wrong size waited another 20min dropped the shoes . thankfully the new foot locker store is close

We will return to shop here again, as quality customer service from friendly staff is hard to come by. Two ladies assisted my wife in getting her 'Ava and Ever Carley' coat, made my wife happy.

Not the best service. The only time I was spoken to by a staff member was when I was told to move out of the way so an employee could put something on the rack. Line up was huge and moved slowly. 2 serving and 1 doing paperwork. The girl that served me was interrupted 4 times by other staff while she served me - hence why service was slow. You really need 3 fast paced registers on a Saturday.

I can't believe the level of service I received at this particular store. I do understand it's basically run by teenagers but don't accuse someone of stealing when they just spent $135.I didn't receive a hello or help in the store which I was in for over an hour trying on clothes. The lady next to me didn't even ask if I needed help, so I had to ask her to get a size down from the wall.After trying on my clothes & getting new sizes myself, finally someone asked if I needed help which I replied 'I already grabbed them thanks'.After exiting the change rooms I was surprised by 3 Orion security guards. I went to the checkout and bought the clothes.As I exited the store the security guards were out the front of the shop and one of the City Beach workers had to check my bag and my receipts for what I just bought.If you guys took the time to greet your customers and actually do your job, of helping them out with sizes and not accusing people of stealing I might consider coming back. Till then Ill go elsewhere, thanks.

Went in intent on buying some new converse or vans, wanted to try on a few styles before deciding. All on the shelf were tiny sizes, no staff could be found to ask for different sizes. Saw one staff member who made eye contact and quickly went a different direction.Cool. Thanks. Guess I'll buy elsewhere.