IGA Cranbourne West

Don't ever ubereat orders from this shop. Will get your order wrong even if you ask for no replacement of similar items and refund.

Handy items in store, good stock & helpful staffGreat shopping nest

Had items on Uber Eats marked do not substitute which were substituted anyway with no notification. Returned them to the store and they said they would organise a refund which hasn’t happened. Obviously couldn’t be bothered to check properly or just hoped I wouldn’t complain.

Took them over an hour and a half to pick food for uber eats

every time I go, the staff is rude and doesn't really engage. They need to work on their customer service skills. Wearing AirPods and listening to music while serving is rude. They don't even smile. Would rather go to the servo and pay $3 more or travel ten minutes instead to get a better interaction.

Very happy that it was open on Xmas day to get a few things we forgot. Friendly staff great customer service. Will be back. Orderd online as well and the order was right.

Bought rocket in a packet- date ok - when I got home it was wet and soggy. Threw it in worm farm! Not good enough! Check your refrigeration is working properly!

Extremely disappointed by the items we have received through Uber Eats. The R2E2 mangos were black and rotten inside, the pineapple and rock melon were also rotten when we cut into it, the blueberries were thrown into the bag and had spilled and squashed against the heavier fruit. Also, the corn should be described as “packet corn” and not as corn each, adding to this, the packaging was ripped and the corn were stale, rotten and the worst quality. I’m highly disappointed in the quality of fruits delivered by this IGA. Will never again order through Uber eats from this branch.

I visited the store on 23/11/22 and was erroneously charged for 4 sandwiches when I only bought 3. I spotted this and had the cashier rectify. After leaving the store I checked the receipt and found I was charged extra for an item I didn’t buy. When speaking to the Manager (a lady called Sam) she was unapologetic and asked me if I hadn’t made mistakes before. I was accused of disrespecting her staff inspite of me not raising my voice or using language, I merely asked questions about the overcharge. She was extremely rude, never apologised and treated me as if it was my fault.Needless to say, They’ve lost a regular customer. Please beware of what you’re being billed for. Worst Manager attitude I’ve seen in retail.

If I could give a minus I would. Got a $4.00 loaf of bread from here today and just went to make my husbands lunch for tomorrow and it's stale and is best before tomorrow. What a joke I am on the Disability Pension and can't afford more bread and since the guy serving didn't give me a receipt now I have to go without bread all week. So never had a problem with IGA until now. Thanks for nothing.