The Hat Store

I received my new chestnut hillbilly felt hat 22/2/23 , love it . Great service , packaged well , sent with aus post .

I visited this store today to buy a hat for my partner. Andy gave an outstanding service . I had an idea of what I wanted and he steered me in the right direction .Also the return and refund policy was laid out with a crystal clear explanation .

Purchased a hat for a Christmas present and didn’t receive a confirmation email, called the day after ordering as I realised I had made an error with my email address….. it had already been sent. Received the hat 3 days after ordering, Robina to Sydney 5 days before ChristmasWhat awesome service, hats off to you “the hat store”

Just for reference for the store owner - the customer service my wife received today was disgusting.She went in with a hat she purchased online, not looking to exchange it because we knew that wouldn’t happen. To just try on a different size so we could purchase the right one.These hats are incredible and have nothing bad to say about them!Who ever you had today - 28/05/22 1pm this afternoon. So you can check who was on.Was rude from the get go, wasn’t helpful, was short and disrespectful.It only got worse when his mates came into the store and well the service was bad before this so you can only imagine how it was then.Love your hats but if you want people to keep buying them then I suggest getting rid of who ever was on today and hire more polite staff.

I travelled an hour specifically to go to the hat shop and spent awhile looking, then asked the the shop assistant if they had smaller size, he looked it up, no they didn't. I don't care that they didn't have it, he barely looked up from his screen the whole time I was there as well as other customers. He just could not be bothered with any of us in the shop. His advice was go to Brisbane if you want it.

Pretty bad when you spend $250 on a hat and it doesn’t even come with the brand box, just dumped In a paper bag, and if you want the box you have to pay and extra $20 for that. Even though if you purchase it from the brand themselves if comes with the box for free. Won’t be purchasing from here again. Better off waiting for the online shipping.

I cannot comment on the range of the store as I received a hat as a birthday gift from my father. The hat arrived the manufacturing defects and it was a nightmare trying to work out how to get into contact with the store. They claim Industry Leading Returns Policy" because of the 60 day time period after buying it but the process certainly is NOT industry leading. I have found this store to be the worst online store for returns. Buyer beware

Staff member super friendly. Offered great tips. Very happy with purchase