Fantastic Furniture
307 Reviews
- Tuesday9 AM–5:30 PM
- Wednesday9 AM–5:30 PM
- Thursday9 AM–5:30 PM
- Friday9 AM–5:30 PM
- Saturday9 AM–5 PM
- Sunday10 AM–5 PM
- Monday9 AM–5:30 PM
About the Business
|
Contacts
Call Us
+61733571142
142 Newmarket Rd, Windsor QLD 4030
Hours
- Tuesday9 AM–5:30 PM
- Wednesday9 AM–5:30 PM
- Thursday9 AM–5:30 PM
- Friday9 AM–5:30 PM
- Saturday9 AM–5 PM
- Sunday10 AM–5 PM
- Monday9 AM–5:30 PM
Features
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- In-store pick-up
- In-store shopping
- Credit cards
- Debit cards
- Mobile payments
- Delivery
- Kerbside pickup
- Assembly service
Recommended Reviews
Sandra Birch
20.10.2023
Fantastic Furniture
Worst customer service at Windsor.My husband and I went in to order our new 3 seat lounge. We stood for 10 minutes and no one came to help.They where just standing around on the other side of the building. One person walk passed look and us and keep walking with out saying any thing to us. I said to my husband this is crazy and we started to walk out. As we where walking out some decided to come and see if they could help. I said it too late.Now I will have to travel to North Lakes to see if they can order it for me.Hope there customer service is better.
Lachlan MacDonald
13.10.2023
Fantastic Furniture
The employees are not careful with the boxes at all. Currently putting together a drawer and the rollers are bent and I can’t put the drawer in. Also the drawers are on a slight angle and forgot one of the rollers for the draws. Never returning.
Thomas Cullen
29.09.2023
Fantastic Furniture
Appalling customer service. This is the first and only time I will ever purchase from Fantastic Furniture. I ordered a couch in January with an estimated 6-8 week delivery period. 14 weeks later and we have no couch and have had absolutely no communication from them as to where it is or how long it will be. Will be getting a refund and finding another retailer more interested in creating returning customers. Seriously disgusted by this company. Shop elsewhere.
Tate
15.09.2023
Fantastic Furniture
I have really enjoyed shopping with fantastic furniture Windsor. Cheapest in the market place and the best customer service that I have experienced. No point pretending it’s the best quality as it isn’t and quite frankly I don’t want to spend thousands on furniture as my cats and little one will likely ruin it before it breaks anyway. I have had a structural problem once and Michelle & her manager were great and helped me with a replacement. For the price bracket, this is the best furniture retailer.
Rochelle Kennedy
13.09.2023
Fantastic Furniture
Literally the worst customer service I have ever experienced. Will never support fantastic furniture ever again nor would I recommend it. Basically just take your money then don’t let you know where your product is. Ordered a bed in October and still waiting. Emailed the support email with all of my issues and of course a new ETA was given without a reason why. It’s becoming a joke now.
Mike
12.08.2023
Fantastic Furniture
Fantastic furniture at Windsor in Brisbane was a very nice experience to buy furniture, not unlike a scaled down version of IKEA. Lovely helpful staff who created a nice atmosphere while shopping. You look at the furniture on the show floor, choose what you like, pay for it and then drive a few minutes to the warehouse and pick it up. A very simple and easy process provided your car has enough carrying capacity/space. Otherwise I am not sure of the delivery process and cost. Of course you have to assemble the flat packs yourself, which can be time consuming. I found the instructions a lot better than IKEA. Much clearer and easier to follow. Unfortunately the coffee table we purchased had some defects when viewed under certain light on the top surface, so I'm in the process of seeing if I think it warrants returning.
Danielle Beveridge
10.08.2023
Fantastic Furniture
Bought the Lyna table, buffet and entertainment unit. The table and buffet lasted 8 months and started to bow and warp in the middle. Contacted customercare for warranty claim. One took nesrly 8 weeks to come to a conclusion in and the other they deemed not faulty however was originally told by two team members it was faulty then it got changed and suddenly not. Before this happened a pick up date was organised for buffet and table and they did not show up for this, after us waiting around for the entire day. Customer care team were not helpful, lacked communicated, spoke down on me, weren’t apologetic and overall left me feeling disappointed and defeated. Would not recommend this company due to their customer care and warranty team.
Lyndal Hose
23.07.2023
Fantastic Furniture
I love my Joplin sofa and the staff have been amazing, especially Lily at Windsor.
jolgas
22.07.2023
Fantastic Furniture
Had to furnish a two bedroom apartment very quickly. The staff at Windsor were great. Tina listened to my requirements and was very helpful. Not an easy job to guide a single male. Delivery was very quick and well organised. I'm very happy with my new sofa, table and chairs. Beds, etc etc Fantastic and much better quality than a certain Swedish company...
Kavindika Peiris
22.07.2023
Fantastic Furniture
Webster Recliner Set: Process was too easy and value for money.We recently bought the set and it was really good. It was very easy to assemble and very comfy as well. Excellent value for money. Great customer service. A special thank you goes to Emily from Windsor store. One single recliner came with a manufacturing error yet the store was so helpful and managed everything professionally and the chair was replaced within 8 days. Would recommend to anyone requiring a low-cost comfortable suite. Our cat Rosie approves this too.
Add Review
Map
142 Newmarket Rd, Windsor QLD 4030
Fantastic Furniture