Europcar Hobart City

Good service. Friendly receptionist. Good car

Cancelled my moving truck booking stating that my 'travel plans have changed'. Reading past reviews, it seems this branch have a history of offering vehicles that they don't actually have available. A courtesy call would have been nice, or negotiation of an alteration to the booking.

the windscreen cracked out of nowhere while i was driving the car. traumatizing. and now im being charged $1045 for the replacement

Hi,I booked a car in Tasmania to drive from Launceston to Hobart. On the way, I apparently made a scratch in the plastic cover of the back and Europcar managed to block my account with Commonwealth Bank Australia after three weeks while I was travelling in Malaysia. I did not consent on being fraudulently charged. I would have paid an insurance fee. I charge 11% p.a. on $1300 since 2015.Best regards,C

Wonderful customer service, helpful and accommodating beyond my expectations.A great start to my day after a terrible week.

We had a terrible time with this company.When we got to the airport it turns out we couldn't even take the car we booked because we don't have a credit card. The staff member didn't help either. We tried to negotiate to at least get a similar car but he gave us this impression of 'it is what it is', shoving to our face that its our fault booking incorrectly.Anyway staff wasn't very helpful i would suggest booking for a different company.

Prompt Service at the pickup office at Hobart – our car was ready and once our turn came on the counter – it took just five minutes to get the car keys. We had done online check in previous night. It was almost New Car, exactly one which we booked, clean and sparkling. Though the overhead display was not working. We drove it for next 5 and half days, covering over one thousand km and returned the same at Launceston Airport drop-off point. There was lot of confusion regarding exact location for the drop-off point, as the map was showing it at a distance of 1.6 km from the airport – in between green fields. Repeated calls the help line could only confirm that there are signage on airport for the drop-off point, but no more information. Call on the number provided for the drop-off station was also landing only at their call centre, instead of landing on the drop station. Though we found it near airport only, still signage were not fool proof. The drop-off procedure was just handing over the key to some one wearing a Europcar T-shirt, with out any acknowledgement, neither joint inspection for the damages (if there was any). So we were tense for next 24 hours, if the car has actually been received by Europcar and at the mercy of the Europcar, regarding damage or any other claim on the car. Finally only after receiving the Invoice after about 24 hours, did we conclude that all ended well.

So apparently when you book a car (online) at Europcar it's NOT BOOKED it's Subject to Availability only!It's on you to answer emails blah blah!!!cos I stopped listening after he blamed me. How does a car hire company not know when and what stock they available at all times????

Used this company when visiting Hobart in mid Janauary, Was trying to return our car to the airport at the same time as there was a major accident on the Derwent bridge blocking access to the airport for several hours and gridlocking the city. Scott and other staff at the Hobart city office were so very kind and helpful to us at this stressful time extending our return time for the vehicle several times. Once we did make it to the airport several hours late they were understanding of the situation and did not charge us any additional fees. Would highly recommend the staff at Hobart City and in fact all the Europcar Hobart staff we dealt with.

Our experience with booking, pick up and drop off was seamless. Made our holidays experience so much better.