Star Car Wash - Kellyville Village

Pre booked and paid online for an interior detailing for $170 and when I arrived on-site they insisted I would be charged an extra $150 because the car was dirtier than what they offer the service I paid for. Would I be paying for them to clean my car if it wasn’t dirty? The end result was decent but left a significantly bigger hole in my pocket for sure.

Once again people it Kellyville Village that is causing business to charge high prices because of Rent and I get that. Be a bit more reasonable with your prices. Full clean for $55.00. What rip offs. New business thinks it can build customer relationships by being the most expensive car wash in town. It’s $35.00 but we only wipe where your gear level is located. What about the interior and what about the entire car either you want to please your customers or not. When you start with petty things and you are the most expensive car wash then, I will take my car somewhere else. Guess what, I did with better service and commitment to customer service.Either you want business or you don’t!A new business doesn’t demand prices if you are a startup business. Listen to your customers. No customer service unfortunately and one of the most expensive car wash by $15.00.

Paid $200 for a car wash. From dashboard to boot, dirt found everywhere. The vents had some sort of cleaning fluid stains, cups holders still had coffee stains, mud mark on the door outside that I wiped with my finger. Now, this was a $200 wash!

Absolutely dishonest team. Didn't even do complete vacume inside the car and making excuses and giving reasons for not delivering the promised outcome. Highly dissatifiing experience.

I have been using this franchise for over 4 years and on most occasions their work has been good, but since the current person took over recently, their work and charges are not acceptable. We have 3 vehicles at home. The first time he charged my wife a extra $10.00 for cleaning her wheels explaining to her that they were extra dirty and still they needed to be cleaned again when she brought it back home. I took for my Ford Ranger down there to have it cleaned and he went over the ute and informed me that it would cost $89.00. I challenged him over the cost and told him in the 3 years I have had the Ranger I have been charged $65.00 and didn't know of the increase. He took me to their charges board and showed me. I said, you have hand written that yourself"

Employee told me my car needs a polish, he can't just wash it.Context - my car is ceramic coated and gets washed weekly, it has just missed 2 weeks. Only minor road grime.He pointed to a patch and said he wouldn't be able to clean it, it needs polishing. I wiped it off with spit on my thumb. He pointed to another one, insisting I get a polish. I wiped it with my thumb again, and it disappeared. I drove away.Don't let them upsell you!

How this place has changed in a few weeks.Have been here regularly, and now the operator that claimed to be the owner, wanted to charge me more than the price list sitting behind him.Made out that he would do me the favour, this one off, and charge me the price advertised.When I refused to leave my car there and advised I was not interested, he went to slam my door and told me to go away (words to that extent that is). Do not go there!

Excellent service and very professional. Very friendly and caring customer service. My car was immaculate thanks to Sunny.

I took a car that I wanted to sell for a $99 star polish service (includes clay bar and polish wax) in the hopes of making it look a little more presentable and hopefully reduce the appearance of minor swirl marks. The job was done in about half an hour. Not only did the car not look any different, I later noticed that there were in fact more swirl marks as a result of their service. How do I know? Well the roof of the car was freshly painted a few days earlier and in immaculate condition, now it's full of swirl marks! Not a happy camper.