BIG W Mirrabooka

Great value and quality items, and a well maintained store... Staff are always happy to help when approached.

Staff is very helpful but the shop is in a wifi/4g/5g black hole. I couldn't connect my reward card with the phone. Had to use the plastic card.

Big W is such a superior franchise to Kmart or Target. Got my kid's book week costume sorted from their party section for under $30. Great store.

Prices are awesome but the staff is mostly clueless and the stock levels are questionable.the Asian lady who greets you apon entering the shop is why I gave them 3 stars instead of 2 stars.

Depressed Rude staff who obviously don't want to be there let alone help customers with questionsApparently the customer should give way to staff when walking in the islesThe shop looked great so it's either management or they've been there too long

I bought scooter for my daughter but the wheels is wobbly and I take it back to return it the next day they refuse to return because of the handling is not clean it’s disappointing the lady who works there not good customer service. I spoke to the supervisor she tried but the lady at the counter wasn’t happy to refund

Bought an air fryer online. Two days later, I got an email saying they couldn't supply the goods and would refund my money within five business days. No reason was given. First of all, why would they deduct money from my account before checking to make sure the goods were available? Normally when you purchase online the money is deducted when the goods are shipped. In addition, there was a problem with a purchase a week earlier. Checking online, I saw the price of a hi-velocity fan. I went to the store and they had ample stock, but when I went through the cash register, the price of the fan was much higher than the online price. The checkout person indicated that the discounted price was an online only which was shown in the small print at the bottom of the page. I had to queu up at returns for 20 minutes, to get a refund, re-order online and return to the store two days late to pick up the goods despite the fact that they had piles of them in the store when I was there. This is a most unsatisfactory arrangement and from now onwards big W will be the last store that I check for prices and availability.

Great stock, service from staff and a well laid out shop.

Ordered online.Order came perfectly fine.Opened box to try on the hoodies.Harry Potter hoodie has security ink tag still attached.Am I supposed to know how to get it off?!?