Ray White Touma Group

Hayden͏ exceeded all our expectations with his professionalism and interpersonal communication.Hayden was an absolute pleasure to work with. He gave a 110% throughout the process of selling our home and was there for guidance and support every step of the way.Hayden's market knowledge, transparency and interpersonal communication skills are second to none. Throughout our years of working with agents Hayden without a doubt stands out as being one of the top agents in the industry.We couldn't have wished for a better journey selling our property and would recommend wholeheartedly for anyone interested in selling or buying a property to work alongside Hayden!

Clear͏ communication and great strategy.Hayden and the team were great to work with. Hayden had a great knowledge of the local market, which was evidenced by the outcome following path he initially laid out. Hayden and the teams communication was fantastic and allowed us to go through what could be a stressful process with relative ease. We were really happy with the result, thanks Hayden.

Experienced, Knowledgable and Positive!Max and his team we a pleasure to work with during the recent sale of my apartment in Erskineville.His detailed knowledge of the market from both a buyers and sellers perspective and his positive can do attitude made the entire process easy and incredibly successful.I would have no hesitation in recommending Max and his team for anyone looking to engage a professional and powerful sales strategy on their next sale.

An͏ excellent resultI would not hesitate in recommending Hayden Richards to anyone contemplating the sale of their property, especially in the Redfern/Surry Hills NSW neighbourhoods. At a time when the market was contracting, with regular announcements of increasing interest rates, Hayden provided me as a vendor with vital reassurance and consistent service throughout what otherwise would have been an anxious process. I was particularly impressed by the depth of his knowledge of the local market, his access to a large number of potentially interested purchasers, his hard work in generating an increasing level of interest in my property as the campaign proceeded, and his professionalism throughout. Hayden provided me with reliable feedback and realistic guidance right through to a successful sale. He was assisted in this by the hardworking and efficient team at Ray White Touma Group, all of whom also have my gratitude.

We worked with Hayden and his team to sell our 1bed apartment in Surry Hills. Despite being (slightly) out of area, Hayden and his team brought every attention and enthusiasm to the sale process keeping us well informed during the process, and executing the strategy to a tee netting us a higher than expected result within two weeks.We'd be more than happy to recommend Hayden and the Ray White Touma Group team going forward.

Outstanding! Charles and his team were outstanding from the moment I contacted them. Helpful, hungry, dedicated, professional, and excellent comms. I felt that I could completely trust Charles. He was confident, open and honest at all time. Charles made recommendations based on his experience but left the final decision to me with no pressure whatsoever. Charles' understanding of the market in Redfern is unparalleled. I had spoken with another agent early on and that was certainly a very different experience. I would definitely engage Charles and his team again for any future sales.

Con is the loveliest agent I've ever dealt with. He worked hard to build trust with us (as buyers) and was open with what stage other buyers were at in the process. His honesty shone through, which is something we've struggled to find working with agents over the last few months.Con put in 110% to build connection, keep communication open, and was helpful throughout the entire process. We couldn't recommend him enough!

Property management: Responsive, Experienced, Professional, ValueI am so pleased and grateful to be partnered with Alexandra Amorginos, my property manager at Ray White Touma Group. Working with Alexandra feels like I am her most important landlord and I’m part of an action team getting things done!* Responsive - Dependably responsive to my questions, concerns and taking action to resolve* Value - When we agree on a plan, Alexandra takes action immediately. Simple concise and regular feedback/reporting along the way.* Professional - Able to react to and resolve sensitive issues quickly. Professional, clear communication and open to feedback* Experience - Creative and quality suggestions and solutions. Transparent with issues that arise.Sample issues Alexandra professionally handled for me:* Tenant NCAT application for their bond - tenant didn’t provide notice to vacate impacting our time to market the property with no tenant* Competitive rental market - Alexandra brought our apartment up to date quickly by painting, getting professional photos with virtual furniture, marketing, advertising, reporting feedback and great suggestions along the way* Reacting to urgent matters - dishwasher in one apartment and replacement of air conditioning in another apartment.* Stepping up to manage our properties when our property manager at the time needed personal leave. Accepting feedback and attending to my concerns.I have been partnered with Alexandra in the last couple of months, it is an excellent experience and a pleasure to work with her. I highly recommend Alexandra and the Ray White Touma Group.

ImpressiveKenya͏ Crellin is an outstanding agent. She is professional, composed, and diligent. She actively sought buyers for our property, and organised and supervised numerous inspections with quality purchasers prior to Open House. The property sold three days after the first, and only, Open House. Kenya was tireless in her efforts, she communicated with us daily, and she offered her expertise in all aspects of the process, including offering invaluable assistance in the search for our next home. She also added creative touches to the marketing material, and we appreciated her intelligence and empathy.Simply͏ the bestHayden Richards is an exceptional agent. He is professional, knowledgeable, and energetic. His enthusiasm drove the entire process of selling our property; he kept us informed at every stage, and updated us daily. He was receptive to questions, and sensitive to our needs. Our faith in Hayden was entirely justified when he sold the property three days after the first, and only, Open House, at a price which exceeded our expectations. Hayden did the groundwork, developed a great strategy, and attracted a large buyer base. We could not have done better.

I’d highly recommend Charlie and Evelyn Daoud! As tenants, I was super pleased with their service - they were both very responsive in answering any questions or concerns we had and went above and beyond to help with any concerns we raised during our tenancy! I.e. we had a few issues with the aircon noise in the place and they were quick to organise an aircon technician to come and see the issues. They were also just very responsive in general which was great.I’d highly recommend them to anyone who is looking for a property agent - they were super helpful to us as tenants, and I’m sure would go above and beyond for their landlord clients!