Estia Health Kensington Gardens

As a former employer of Estia I found working at Kensington to be a wonderful experience. Working alongside people who truly care for their residence with the utmost respect and dignity. Management are wonderfully unique and care very much for their staff residence and families

My father received poor care while being a resident at Estia Kensington Gardens. I could write an essay about his treatment. Lack of dignity, lack of care, non dressed sores on his legs were caused by them not moving him. Not a holistic approach to his care and being put on silent palliative care without the family being advised while in a covid lockdown. I was made to call an ambulance upon discovering this when he just needed antibiotics. The non-treatment of his legs sores caused Golden Staf and the non-experience staff didn't care. When my father died, I had a message left on my phone “Karina, just letting you know your father has died” no sympathy or kindness, simply disgusting.

Very friendly staff and it is always clean and fresh!