Telstra Wendouree

Indifferent service, waited 20 mins to be served then they couldn't help me - 3rd time trying to get a phone from them. Went to another Telstra store and got great service and solved my problem.

Extremely disappointed with my recent experience at this store. When returning an Apple watch to be fixed after recently purchasing, using my long saved Telstra Points, I had the watch returned without any bands at all. Then on returning to the store I was randomly provided with bands found somewhere in the store. The bands given to me were not the original bands nor the colour that was originally purchased. I have had my multiple enquires dismissed by staff. Very disappointed, as this was a gift.

Fantastic assistance this morning from Amaya, hoping I have her name right as she helped us get a new phone set up with all the accessibility that was needed. This was our 3rd visit and today we finally left happy thanks to this young ladys efforts. Much appreciated.

Good service initially when selling me a new phone and plan, by a young male and a trainee. However, the young male sales assistant told me to return once I'd finalised setting up my new phone so he could then arrange trade in with Kingfisher, saying this was quicker and easier than navigating it myself online.Upon returning today, another sales assistant (female with an accent) told me this was not possible, even after I pointed out the other assistant who advised me of this. She said I must do this online myself and an envelope will be sent to me as the stores themselves don't accept trade in phones. Incorrect information from someone and having now reset the phone, it's frustrating as I've spent hours trying to set the phone back up to add Kingfisher ap and Google account... I STILL have not been able to finalise the trade in as unlike Telstra staff, I'm not trained in navigating this and once I removed the Google account as instructed by the ap, it would not proceed. Also, Kingfisher advised I DO return the phone to the store.Definitely not what was promised at point of sale, inaccurate information and signals that after sales service is not a priority, they only want new commissions. They won't receive my business again and I typically purchase a new top spec phone every two years.

Great customer service. Have me a discount on my bundled services.

Polite staff and know their stuff. Had a chat about another phone. I'll keep my old phone a bit longer. All good. Jim

Fantastic service for a Telstra store..It's a shame that it's not in the best location

Worst customer service, they don't even bother to reply you.

Very helpful and professional, despite the entire staff being abused by a fool who had created his own problem.