Toll

Having been unable to talk to anyone by phone at the several TOLL services in Darwin I went to their Airport office, Toll Priority.Great service, friendly and helpful. Was good to see a a Deckchair programme there too.

Absolutely useless! Ordered a package through ups and unfortunately these guys deal with it once it hits Australia! Took 2 days for it to travel from Hong Kong to Darwin, Has taken them longer than five days to deliver it 20 mins down the road to my house. Just rang them to find out what the go was to be told “Sorry I can’t help you, you need to ring ups” rang ups and as I was reading the consignment number she said this is a toll number so I explained my recent call and how useless they are and she was more than happy to help (even though she told me toll should be onto it) and within half hour had a courtesy call from her telling me she is waiting for a call back from the Darwin office to find out what’s happening and she’ll let me know as soon as she does! Avoid using toll at all costs! Save yourself the headache!

Ordered a package on Friday morning and was promised next day delivery. Expected it to arrive today (Monday) was told it was on board for delivery this morning at 9am. It's now 7pm so I called to check on the delivery. Was told the driver ran out of time so it won't be delivered until the next business day which is Wednesday because of a public holiday tomorrow! Toll priority" my arse."

Ordered a laptop 2 and a half weeks ago with this company. Was promised 1 to 5 business days, however it still took 2 weeks before it even made it to darwin. Now it's been in darwin for 3 days and they can't get off their lazy butts and deliver the damn thing to the store before I leave the state. When you call them it always takes 30 minutes on hold to get through and then the useless staff make you promises they don't keep. We will call you back sir

The card in our mailbox only showsToll collection point" without any detail address. The consignment no. is not helpful either. How am I supposed to know where to collect my parcel？？？"

They are hopeless. I missed a delivery cause they never rung or text to say it was arriving. Left card in letterbox.I arranged a redelivery. On the day organised for redelivery, they text me saying Unable to Deliver. I had to call to arrange for me to pick up from their depotTotally Uesless. Not recommended

Despite being in the house a card was left as apparently the operative couldn't use the bell system. Online system didn't work, so had to call. Help"line initially tried to send package to a pickup point in Queensland before realising that isn't very local to Darwin. Couldn't tell me where the depot is to pickup the package before making me commit to picking it up there without any idea of opening times or location

The delivery driver didn't even use the intercom and left a driect sorry card. Called through phone to arrange pick up was told to pick it up next day from closest collection point. No further email was sent to confirming the they are moving the parcel from depot, and next day I receive no email or sms confirming anything. So I called the helpline and all they kept doing was tossing around from one representative to the other. Kept me on hold multiple times. I. Didn't hang up the call just to see the end of it. Finally, they asked me what sort of item was it. When I said it's a bluetooth headphone, the guy says it's a dangerous good and they can't take it to collection point! I mean seriously! I ordered it from Amazon and if it was sooo dangerous you shouldn't have received the good on the first place and made proper enquiry! You guys are hopeless and I would not expect anything better from toll. Drivers are lazy to ring bell or call, received no email or sms, customer representatives have no clue on how to deal with the situation.UPDATE: So I was told over the phone that the item should be available for pick up from depot in 24 hours. And no surprise that they again didn't contact me with any updates. When I called and asked what's the go, they said I must wait until any further confirmation. I replied but 24hours has passed and I waited long enough. They said there's nothing I can do, when asked if I could talk to depot to see if they can fix the issue since they have not kept their words and didn't organise a pick up. I was refused from getting any contact details whatsoever. At the end of the day the kept me on hold for 20minutes just to hang up.Idk whether they want to just steal the goods or they enjoy being a jerk to customers. Because their reviews clearly states their work ethics. I do not want to deal with toll ever in my life. If I buy anything online and sellers says they are sending through toll I will cancel the purchase and show this review as for reason. Avoid toll and just a suggestion rename yourself as TROLL, that's what you are.

(To be clear, this relates to the Toll Priority business, not Darwin base in particular).Absolutely sick of chasing these people. I need a package delivered without signature and have done everything possible - even left a signed temporary authority exactly as per their instructions but they refuse to accept it.I have sent messages to their customer service team who have ignored them for days (no replies in 6 days now).I spent 15 minutes on the phone to a lady who could not tell me where the local collection points were and kept asking me to tell her a random post code to check. Really? They don't know where their own collection points are?I am now severing a several year business relationship with a vendor because they exclusively use Toll and I just cannot keep chasing them when they don't deliver the service as expected.

Less than average.Was left with Delivery card which is fine. Delivery card was wrongly not marked as ID check required. So when called to arrange to leave without authority, they said no. Then after several times saying I would pick up, they agreed. Then they said couldn't pick up until an SMS was sent the following day, and it could be anytime - which defeats the point of using pick up service. So still have to wait all day, just a choice of wait at home and waste a days work, or be prepared to leave work at short notice when they call. Not quite a normal courier service...