MUJI Chadstone

MUJI is definitely a store worth recommending. If you like the simplicity of Asia, there is not only a variety of wooden furniture for you to choose from, but also household items of the same design. I like MUJI's simple design very much, so I often buy storage boxes, stationery and storage boxes at MUJI. I can't say that the product pricing here is cheap, because you can indeed find cheaper products with similar functions in Kmart. But the price is definitely reasonable. Because the quality you get is really good. Of course if you can get it at a discounted price, it will be great value! MUJI usually offers competitive discounts during holidays - such as Christmas, which is very attractive!

Wife bought a pair of indoor slippers for $8 and absolutely love them. Very interesting shop but with good cheap products. Will go again.

1 Star for Muji Chadstone's Appalling Customer Service - store made it difficult to return faulty productIt pains me to leave a negative review for Muji but my recent experience of abysmal customer service at Muji Chadstone when attempting to exchange a faulty Muji item has forced my hand.For context, I am a big Muji fan and a long term repeat customer of their usually high quality innovative products and great range.My 1 star review relates to my recent purchase of a Muji acrylic display unit with sliding doors. What was the problem? The sliding doors were too short for the display case and on sliding open slightly they kept falling out.So I went to the store to show them the problem and before I could explain, the Muji staff member interrupted me to say that a display unit is only for display not storage, hence the case was not meant to hold anything inside.I then demonstrated the problem with the sliding doors which fell onto the counter on opening.The staff member left to consult with management for 10 minutes and returned to say yes the doors are faulty, they are not meant to fall out and offered an exchange.I said great, would you please open the packaging to check that the doors of the replacement case are working before I purchase it.The staff member flatly refused to do this saying that the packaging could not be opened until after the purchase was complete.So I purchased the replacement case and the staff member still refused to check the case was in working order citing Muji Ts&Cs that once opened, it would be difficult to return. To which I responded, if this one is faulty too, I will be returning this one as well. The staff member unbelievably reminded me again that a display case is not meant to be used for storage (what the what???) and then added that it should not be washed with water (what the what?)As such, I then had to open the packaging myself at the counter before leaving the store. Thankfully it was not faulty but what a terrible experience - there was no apology and no acknowledgement of the inconvenience to the customer. Muji management needs to take a long hard look at itself- such arrogant defensive behaviour is bad for business, bad for customers, bad for staff, bad for everyone - there are no winners here.In fact 1 star is too many, Google needs to introduce a half star rating and Muji needs to lift its game especially in the current economic climate with soaring cost of living pressures.Warning to Muji customers: Beware of Muji's after sales service!!

I need to give a negative star to one of the staff names Vy in Muji Chadstone. Unfortunately, Google reviews don’t have a negative star, so disappointed… Vy presents such terrible customer service and makes me won’t come back to Muji again… I bought a product that shows 50% off. But, she didn’t check and charged me the full price for it. I asked her again for the price after I paid. She said it was discounted but with a very rude attitude and played a customer like a fool. Apparently, their system doesn't have updated prices and applies the discount automatically, I asked another staff Emma who helps me to get the 50% off and refund. If you buy goods in Muji, please be careful when you check out!

Amazing quality of products. If you are of short frame build you will love their sizes

Writing this as the workers Rebecca and Kim (23/12/22, 10PM) were friendly and patient with my large orders of porcelain. They were kind and kept professional and friendly despite how busy it was.Thanks guys and Merry Christmas.

I love the vibe at the shop. They always play relaxing and chill music and everything was well-organised and super clean. I love their Minimalistic designs and a practical range of products. They offer fantastic durable home goods, good quality furniture, clothes, books, and even cosmetic products. Bed sheets and linens are nice, as well as some of their electronics such as humidifiers.One of my favourites is their bean bags. I do not want to get up once I sit on them as they are extremely comfortable.

Easily the best Muji store in Melbourne. The biggest, the most change rooms, has the embroidery service (Emporium store doesn’t have this) and has the largest range. Also tends to have more sale items.Only thing I don’t like is the 30 cents they charge for a small paper bag, so best to bring your own bag.

Huge store with a big variety of items! Although shelves aren’t the most well stocked and the display chairs and rugs near the entrance show obvious sign of wear.Would be better if there were staff on the floor. It can be difficult to find things

Very lovely staff thank you Rebecca for going above and beyond to help me load furnitures into my car purchased from the Mottainai market! I would've struggled a lot doing it by myself so thank you!