Liquor & Gaming NSW

Called to get a new RSA certificate emailed to me, they picked up within 5 minutes, knew exactly what to do and where extremely nice about it, what ever policies they had which caused all these one star reviews they seemed to have changed in the months since.

I'm waiting for three months to get my card now. Due to work I never manage to call them as they are open monday to friday 8 till 4, really easy if your work hours are at the same time.Every time I manage to call, no one answers or the only time you get someone you actually call the wrong number or they tell you to call some else service.I'm actually calling at the moment and as per normal, I'm on the phone for 32 minutes now, waiting to get someone. You can call when services open, you'll wait exactly the same, I'm even wondering if they are at least one or two persons behind the phones.Not to mention last time when I called the reception as they never send me my probationary RSA, the lady was really rude, not friendly at all and almost answering to me as I was the one responsible for this.If you are having any issues with them, good luck.

Don't bother. You will never get through on the phone and if you do they will never call you back. They also don't reply to emails. Worst department i have ever dealt with. Are they this hopeless at enforcing their rules? If they are you shouldn't worry about obtaining an RSA. no-one at this place will ever know.

Thank you so much Priya and the other lovely lady sorry can’t remember your name- both on the phone to me for almost an hour sorting out some things with my RSA/service nsw app as I’m moving back to into nswWas not an easy task but they stayed on the line to me the whole time until absolutely everything was resolved. Thank you both appreciate it xx

Worst company I have ever come across. 3rd world service. Let me explain, I have an old RSA certifiate but not the card itself, I called from the Service NSW office in Wynyard, was on hold for between 25 mins and 40 mins, with the phone then simply hanging up. All in all I spent 2.5 hours trying to contact OLGR for this small request. The staff at Service NSW were so helpful, they used their internal numbers to get a result but the same thing happened. After 30 mins on hold (no music on hold either-its silence) they also had their call dropped out. I gave up in frustration. A month later I returned to Service NSW, to repeat the experience of being on hold for long periods and then having the phone disconnect. How does a company this shocking actually run a business? A disgrace on all levels. I would give the review no stars and only have 1 star as I am unable to publish until I select at least 1 star.

Monday morning, short wait time on hold - less than 5 minutes. Michelle was very efficient an knowledgeable and provided the information I required professionally and immediately. Fantastic service.

Wait was a little long and the hold music is atrocious but the customer service was really quick and simple, was done in about 5 minutes (including wait time).

Staff at the OLGR are fantastic I deal with them often. What lets this office down is its failure to implement a phone system that works, as well as failure to keep to have a standard turn around time. The manager of this department should complete a simple test. Call the OLGR number at 3pm on any day and count the seconds until someone answers.

Wrote to Liquor Gaming about unsafe experience at a large venue hotel . No wheelchair access to eating areas. Room overcrowded exits blocked with table chairs fire danger. Men standing around drinking children's play area . Disabled toilet locked?? Wife walked into glass door not marked?Answer can't help you try council??? What the...

RSA expired back in August - checked emails again - no notification sent, dont recall any SMS. Tried to log on to their web site to see what could be done - my details not recognised. Phoned - they did answer within 15min (a positive). Sorry RSA expired - you have to start again, you had 28 days from the expiry date to renew. - Moral of the story put a reminder in your calendar 1 month prior to your expiry date cause you cant rely on their systems, and their care factor is zero.