Baptcare Brookview Community

Friendly and caring staff beautiful environment

Disappointed that l kept asking staff to charge mum's phone it took 3 days then not charged again calling nurse station 1st floor phone is always engaged ? Mum's clothes go missing.

Very good service at all.

Good aged care accommodation facility.Main entry doorway access arrangements could be improved.

Modern, great service and care for the elderly.

New, clean and mum is enjoying her stay.

shame about management and staff. They are always short staffed, don't take your loved elderly there they will be terribly neglected then due due to lack if care. communications with hand over staff is very poor if any, and food is terrible!!Been fighting with management for one year now. You would think they would get it together by now... Over the fighting telling them what they should do to improve. Don't go there, you will be battling for ever with them to get things done right. So many residents unhappy there.Don't believe the 5 star ratings, all from staff. Run and stay away if you love your family member. My father was left freezing to death with his head hanging over the bed, no covering on him, no socks, clenching his arms together for warmth, on the coldest day ever recorded in June 2021. I was totally devastated when he died 3 weeks later with sceptacemia!!

Dont like how staff treat patients, the meals are below standard

Our family lucked " upon this facility as it was not really advertised being a new facility ( opened 2018 ) . When we done the " family walk through " with Tasha it ticked all the boxes

Very nice and clean ins and outs. People are amazing. Deserve 5star.