Goodlife Health Clubs Success

The customer service is absolutely disgusting! I have been sending the manager numerous emails for a whole week now regarding disgusting behaviour and another member almost getting injured by one particular lifter. Says she hasn't received any of my emails considering everyone else seems to get my emails just fine and i send a fair few per day? Also says she can't enforce any of the rules that are up unless client is with a trainer?? The manager needs to step up her game and do her job, but i guess going by some of the other reviews this is common behaviour for management here!

Bring your own lock, they don't have key card lockers, the steam sauna is out of order and there are no mirrors near the medicine balls, The water from the fountain tastes good!

Sleazy sales tactics (Katie).1. Forced into quarterly coaching fees, despite saying we didn't want it.2. Trying to up-sell membership levels despite us insisting we had no use for them3. Dishonest advertising, big flashing billboard only $14.99 weekly

Been a member for more than 3 years. This gym is always neat and clean, love the group classes, all the instructors are professional and I always have fun in the class.

Very nice gym. Apart of a swimming pool, it has all the facilities required at a great gym. I love the classes but I must say that the music was too loud for my liking. I understand the majority of people likes super loud music at rpm or body pump, but that was not my case. Good instructors and helpful staff.

Clean and fresh looking but broken machines- Some out of order for a few weeks. Even a few pins and knobs miss I g off some machines and no warnings....Staff seem to keep themselves to themselves. Can get very busy. Convenient as in shopping centre

Lovely experience from the start. The staff is friendly, joining process was pleasant and the new manager is hands on.

First of all love the great service and all.But right now i had to pay more than the membership because of there lock-in contracts. Hate the fact that i don't get my money back from the gym fees such as coaching and honourable fee which i did not agree on but its still part of there lock-in contracts and still don't get my money back because it's part of the gym membership. Plus they never inform me such as an email or texting me about this type of things right before they get my money off my bank account. And plus there playlist ain't it.

The equipment seems good, gym is a good size. However, I'm a very disappointed in the customer service and access to personal trainers and consultants.I signed up for the 5 day trial and was hoping to speak with the trainer to get a membership. I was a little nervous going to the gym after a long gap. I was told to come at 8.30 am on Sunday and the trainer / consultant dint show up. I did my own thing with the cardio equipment and left.For the 5 day trial, I have no card or pass of any sort, not even a paper thing that I could show to gain entry. If I need to use the gym at 6 am on Monday, I have to request a member to let me in. It feels odd and embarrassing. I'm now thinking of trying other gyms in the area. The front desk person was friendly, but overall very disappointing service and process.

My hubby and I were members here years ago, then we went to another local gym when that opened up and we found it to be pretension and just not enjoyable. We have recently re-joined and loving it again. Thanks Goodlife.