Opposite Lock Ferntree Gully

Great customer service as usual from the team at Ultimate Off Road centre, their professionalism and broad knowledge of the industry and vehicles both old and new mean we will always be bringing our vehicles here.

About 15 months ago I was in the market after a suspension upgrade for my hilux. Reached out to a few places but I was impressed with the quick and detailed response from these guys and was happy with my outback armour suspension upgrade. About 6 weeks ago when I took my car for service, Toyota told me one of my rear shock absorbers was leaking. I talked to Opposite lock Ferntree gully about the issue and they chased up the supplier and sorted the issue with a replacement under warranty within a week. I am delighted with the customer service and amazed by their knowledge and vast range of quality products.

Great place to get ignoredContrary to your ignorant response, I walked in and waited, then another person who was clearly a regular customer. He was promptly served. I gave your team 25 mins, I wasn't even acknowledged. Sharing my honest experience, owning it would be more professional.Service is everything champ.Further Response:Keep creating fiction OL - Maybe if you were as responsive to customers entering your store, as you are on Google Review. I would have no reason to review your business negatively.You are only demonstrating more unprofessional and childly behaviour, if I was given any type of greeting, I would have no reason to say it.Sorry If I hurt your feelings!

Opposite lock have provided me with arguably the best customer experience I have had on any project. I bought a front runner roof rack and had a lot of issues with setting it up. I dealt with Alex from the beginning who was so professional and easy to deal with. She was always available and incredibly patient in explaining a lot of simple concepts that Im a novice about. Ben who did the auto-electrician work was as cool as ice and gave me incredible confidence on the finer details. I will never go to any other 4WD store again (and I drive out from St Kilda). I will be recommending Alex and the team to all my camping buddies until Greta Thundberg no longer allows 4WD. I hope the opposite lock team stays safe in these uncertain times and one last big thank you to Alex!

Had a Bush Company awning fitted. A few technical challenges from my end were quickly resolved with a great outcome.Recommended.

There is nothing worse than rattles that threaten your sanity. Add to that, suspension noises that go clunk in the night.Booked a service for my Prado at Opposite Lock in Ferntree Gully.What a great bunch of people. They took my concerns to heart.Picked the car up 4 hours later after the service and to my astonishment.No more “rattles” or “clunks”. What a super effort, thanks guys.

Excellent service, great product range and honest advice. Almost all of my FJ cruiser's mods have been done by Opposite Lock Ferntree Gully (inc something as basic as a tow bar) over the past 5 years. I buy most of my 4wd accessories through them when needed. I live 40km from the store and pass three other 4wd stores to get to it). Put my old man onto them as well. Highly recommend, I will continue to be a customer while Ben & co run the show.

Had a long range fuel tank installed last year. Due to the installation leaving an air conditioning pipe sitting against the tank, eventually the vibration of driving led to a crack in this pipe and a total loss of coolant. This has left me without airconditioning over the summer as I wait for a replacement part which is likely to take about 3 months. I emailed opposite lock to provide them some feedback on the installation suggesting that they add a little padding in future to avoid this, yet I never even received a response. My email was in a polite tone, not wanting anything done about it by Opposite Lock, and was purely trying to provide feedback to avoid this happening to someone else in the future. Pretty disappointed that they couldn't even give me the curtesy of a response.

Awesome shop, great mechanics, knowledgeable and well priced.