Repco

Quite a large store. Hidden away in Wollongong but worth a visit.

Great customer service!Ben assisted me to find the product I needed. He went the extra mile to provide excellent customer service when I asked his help to understand how the product worked. Thank you Ben!

Bigger on the inside than it appears from outside. Friendly service, very helpful.

Great service, very helpful staff.

The staff are not particularly helpful and a little condescending. I went in wanting three things, left with one. I was told it would be easiest if I ordered online.

A couple of staff members are good, but by and large the worst customer service you will find. Certain management seems to be in a perpetually bad mood. You are much better off going down the road to Supercheap. For both value and service.

Good friendly staff with great customer service. I highly recommend. Parking available.

Great staff that know their productsGood competitive prices

So i went to Wollongng Auto Parts in Kenny Street Wollongong. The staff were helpful, looked up what i needed (instead of like repco bald manager telling me to watch youtube and come back withd details!!!!) I made sure I gave all my business to Kenny Street. They had parts in stock but even if I had to wait weeks months.....I'd rather give NOT give my $$$$ to repco. I've told family, friends, my encounter with rude dismissive manager. I really hope repco get rid of manager.Repco at Wollongong was really unwelcoming. Could tell the manager didn’t want to be at work or hated his job. Why doesn’t he leave and find somewhere he doesn’t hate being at. He brushed me off with short responses each time. Was not one bit interested in helping. I asked to speak to mgr. He said I'm the manager. OMG if that's an example of service by the manager then see you never.

Let me start this review with a statement of how lovely and knowledgeable the staff are at this Repco. I needed help with my wiper blades and received amazing service.HOWEVER! The woman who is the (assuming) owner/franchisee, is the rudest woman in Wollongong and one of the rudest people I have come across in a long time. The way that she spoke to her staff was appalling. The way she speaks to customers is disgusting. She threw my product across the bench to another register so it could be rung through. I stood there in amazement at her behaviour. She was 'training' a new staff member by yelling at her, yelling at the customer, and berating the staff member in front of a line of customers, whilst everyone in the line was waiting to purchase their product and get on with their day.Today's experience was not a one-off, my husband has seen this behaviour, and been on the receiving end of it more than once.If I had my choice, I wouldn't go back to this particular Repco as I really do not want to have any further interactions with this woman, which is a shame, as her staff are so nice and friendly, and it's a really great store.