LJ Hooker South West Rocks

No parking at peak rates once again, no response once i brought it up. Unit wasn't very clean at all (sad in covid times). Appliances are VERY outdated & garden/ verandah was unkept & blocked view. Been coming to SWR for year's, are very regular clients but very dissapointed . T.V in bedroom doesn't work, would of been nice to have a little bar of hand soap in the bathroom for the price we paid during peak rates.We won't stay here again.

My family booked a fortnight holiday at osprey house upon arrival we found broken furniture, no blinds of half the windows and mild through the property. Once complaining to the office they offered to move us into two different units which we were still unhappy with after finally agreeing to Arakoon retreat the office rung to say they would call back to discuss price. After not hearing from them our whole stay!!!! We arrived to give the keys back and pay the difference which should've been $156, instead they charged my partner $391. Now we're stuck here until 11 waiting for someone to sort out there stuff up! Typical ljhooker! They'll never see another cent from me!

We're very helpful when we were looking for a house. Unfortunately no thing in our office range. Back to the bank we go.

Fairly unhelpful when making enquiries about issues in a unit we rented for holidays. Garage door was not working on unit but they didn't tell us, or that tradies were working on it two days during the week. Other issues during the stay were unprofessionally managed and required numerous calls and visits to shopfront. When keys were returned upon checkout, the property manager held her hand out to collect them but didn't even look at us. Just generally disinterested and unhelpful (except for getting paid). Contrasts with the staff at the other holiday real estate agents in town. Being professional and interested isn't hard.

the staff are so helpful there

Just appalling. Worst customer service I’ve ever experienced