Focus on Furniture

Very happy with our new purchase. Friendly and efficient service and delivery! Great range of products to choose from!

Bought a couch here December.Nothing but headaches from cracking on the couch arms and also staples sticking up through out the couch.Back of couch board was loose and it’s been fixed three times now. It’s a nice comfortable couch but I don’t think it’s a good quality couch or I just got a lemon .No one would call me to discuss and I had to be home 5 times to accommodate them taking it back to the warehouse to be fixed.It’s an absolute joke how many staples were sticking up and although the person who came out twice was extremely nice and knowledgeable it’s still left me with not a good experience. Customer service told me the couch was checked at the time of both repairs but after I got it back it still had issues.I wouldn’t buy from them again and someone should of called me to apologise for the inconvenience and given some kind of credit. We have just noticed more staples sticking up as of yesterday so back again my complaining goes. Check your couches when it’s in for repair so the customer doesn’t have to deal with the headache. I bought a new couch not a second hand one!

This table is absolutely gorgeous. Fill me with serotonin every time I look at it, I love it so much. Not only is it so aesthetic to look at but is so comfortable. I am so happy that I purchased it!

We purchased a number of pieces of furniture from Focus for our first home, and after living with and using the pieces for a couple months we can definitely say we are so happy with the quality!Our favourite piece though, is our Alexander corner couch. We have had so many people comment on how beautiful it looks and how comfy it is.Lastly, Sandra from the Preston store was absolutely lovely and helped us so much when our delivery date had to change multiple times due to delays in getting the keys for our house. She always kept us up to date, checked in with us and was just brilliant.

I have had nothing but issues sleeping on the mattress purchased from here. All its good for now is the bin.

I had been looking for new bedroom furniture for a while and I was instantly drawn to the Harbour suite at FoF. Unfortunately by the time I finally went to purchase it it had been removed from the website! Thought I’d try my luck by ringing my local store (Preston VIC) and they were so helpful, I was able to order from the new shipment. The delivery crew were great too, very polite and careful with placing the boxes where I needed them.

UPDATE- They ended up replacing the chair. Even delivered the new one and took the other one away. 5 Star service thank you FocusMY OLD GRIPE Very disappointed with their customer care. I had 10 dining chairs delivered to a new property and unwrapped them about a month later when I had recovered from eye surgery and we moved in. There were a few pull marks on my brand new chairs. I spoke with Preston and they said not to worry, and that the chairs are covered on warranty but I needed to contact customer care to organise the return/exchange. I did that only to be told that COMPUTER SAYS NO! It wasn't within their warranty period. The chairs are a current stock item so what does it matter. I can prove when I spoke with Preston and when we moved in. The chair has not been used. But why should I jump through hoops just to be told No again. Instead, after being a repeat loyal customer I'll be voting with my feet and never buying anything from Focus again. In the past few months I've bought a 6 seater sofa, a 4 seater sofa with ottoman, 20 dining chairs, 12 of another style in dining chair, vases, etc. It may have cost you $50 to replace the chair. Instead you've lost one of your VIP customers for life.Very poor form, Focus on Furniture!!

Bought the Tully couch and Archie dining table set. Was kept up to date with shipping times, easy to book delivery and no issues with setup. Really loving our new furniture!

Rosemary was extremely helpful and informative when my partner and I were deciding on which bed and matress we wanted, she allowed us to look at our own pace and offered any assistance when required, she was lovely to chat to and we couldn't be any more happier with the service we received today. Thank you rosemary!

Great store. Lots of range available. Friendly and helpful staff.Purchased a table and really happy with it.