MICM

Amazing !!I get very detailed update from Jenny for every potential purchaser. Many candidates but not very favourable offer. One month on, I have actually decided not to sell. But amazingly Jenny just never gave up. She got me an offer that I could not refuse. She must be exceptional in her negotiation skills to secure the sale without even a dollar of discount !!

Natalia has been a tremendous help in this journey. Her knowledge of the market, the process of buying and her ability to explain every convoluted detail in such a way that we understood everything and felt supported was wonderful. Not to mention her people skills, Natalia is a great person to be chatting to.

My partner and I have a lease that is getting to an end due to the incompetence and uncaring nature of our property manager, Sandy Berahim, our experience has been rather exhausting with this MICM staff. No response to our enquires, it seems we are begging for him to reply to our emails, always trying to take advantage of the tenants by requesting things that were not never provided to us. When dealing with customers you should know the whole story and speak with facts rather than just trying to demand. It’s funny how when we provided emails and evidence he just went quiet - 5 days still no response.Quite interested to see what he will try to do to take part of our bond or what excuse he’ll come out with to keep part of our bond.

Pleasure to work with and her knowledge of the local market was truly impressive. I cannot say enough great things about the real estate agent who helped us purchase our Investment. From start to finish, she was a pleasure to work with and her knowledge of the local market was truly impressive. Whenever we had a question, she was there to answer it in a timely and professional manner, which helped us feel confident throughout the entire process. Her down-to-earth manner made it feel like she was truly there to help us purchase the right apartment for us not just getting her a sale. Highly recommend

Laziest team, been almost a month and no communication. I am currently in bond recovery but as I see the above post where MICM is trying to avoid giving bond back, I feel a bit insecure. I have received an email of wall patches (already in the condition report) and carpet, already in condition where it was in a bad condition. The cleaning was done by the company they recommended and the simplest carpet couldn't be cleaned and the charges are on me after I emailed them about bond and they were not even concerned to email me regarding this. Not sure the next steps now but facing lot of difficulties. Negative stars

Our apartment was on the market for only 1 week & it was leased. I couldn't recommend the PM Ken S & his team highly enough.They are so professional. They kept in touch with me every step of the way. Responsive, polite and professional is not enough to describe them. I highly recommend MICM Southbank office for anyone thinking of using an estate agent. They are absolutely awesome & amazing. They are a credit to Ken and MICM.Thank you so much guys you are wonderful and all the best for the future guys!

I am delighted to write a review for my property manager Sanjana Wagh in MICM. Her commitment and promptness to tasks has truly impressed me. She has been quite prompt in working through my application for a recent property request with MICM & helped us in settling in the property very well.Additionally, her attentiveness to maintenance requests was highly commendable, as we had few minor fixes to be done at our place that needed immediate attention. She had immediately organized the necessary vendors after discussing with owner to get the items addressed at earliest.Her ability to balance efficiency with attention to detail is truly remarkable. Despite their quick response time, they have never compromised on the quality of their work too.Their fast paperwork handling and timely maintenance responses have made my experience as a tenant extremely positive so far. I wholeheartedly recommend them to anyone seeking a competent and reliable property manager.

I couldn't be more thrilled with Vanessa Griffin's exceptional work in helping me find my dream apartment! After I had applied, Vanessa reached out personally and was an absolute delight to work with. Her dedication, professionalism, and attention to detail were truly remarkable. Vanessa took the time to understand my situation of moving interstate - with other agencies I was struggling to find anyone willing to hold a private video inspection or even take the application without inspection.She kept her finger on the pulse the entire process with expertise and made everything smooth and seamless. Thanks to Vanessa's efforts, I can rest easy and move interstate with this priceless peace of mind. I can't recommend her enough! Kudos to Vanessa for being an outstanding Business Development Manager!

IF you are a renter with MICM be very careful in your dealings with the property managers and their admin.Started out great then went to downhill very quickly....... Rental increases that didn't meet the 60 day notice requirements. Claimed to have lost the new signed 12 month lease agreement. Then MICM claimed I was on a month by month without consultation or communication to jack the rent up TWICE. Lied to on many occasions by 1 particular property manager. Took additional D/Debit $ without authority. Tried to claim damage to the property that was there when I moved in. Claimed to have lost my completed condition report. Thankfully I had taken timestamped photos. Take a lot of photos and be prepared to fight tooth and nail to get your bond back at exit.So glad to be away from them.

I recently ended my two year lease through MICM.I lived in Australis which had a great concierge team. Always very friendly and personable. This rating is for the Property Management and not the concierge team.Unfortunately whilst renting through MICM the first property manger left and was replaced by someone who was not familiar with the legislative requirements outlined in the Residential Tenancies Act and breached their duty.One particular concern was MICMs failure to attend to a legally defined urgent repair immediately.I first reported my washing machine as excessively leaking in January 2022 and was met with resistance, being told to refer to the user manual and provided instructions on how to use an everyday item.I resorted to using the laundromat and sparingly used the washing machine in the apartment as it created a dangerous living space after each cycle that lead to me falling on wet tiles on several occasions.After countless follow ups, the machine was finally deemed broken 12 months later (they attempted to force me to pay for repairs as it continued to leak) I was told the washing machine used by the developers was known to have a short life span and the repair person was shocked it had not already been replaced as MICM were aware of the issue. When I asked the property manager about this it was instantly replaced.I was never compensated for any expenses or offered monies for the inconvenience.To add to this never-ending headache the property manger is requesting to take monies out of the bond for reasonable wear and tear.Reading through other reviews it appears to be a common occurrence with MICM in the hopes people would just accept the reduction in bond refund to have the issue resolved.