Hikvision Melbourne

Tried contacting them twice and never got a reply. If this is an indication of what to expect with your after sales service, I am glad I did not buy your products.

Great product and post-sale service is excellent. I called the hotline at 5:28pm on friday and they spent extra time solving the issue.

One of the two offices in Australia.

too expensive considering the nearly non-existent aftersales service.i purchased the Hikvision DS-KIS603-P kit intercom kit (doorbell and indoor station) through my electrician and i honestly regret my purchase.it costed me $450 and i can't see the advantage over Aldi's $99 doorbell...The electrician spent over 2 hours over the phone with the seller to set it up.i had trouble using the app, and after spending so much time i worked our a few things but i am still not able to:- view video history although i have a memory card inserted. i can only view images, video give an error- adjust brightness. camera quality is good, it shows my street in great details but faces are super dark and it doesn't seem there is a way of adjusting brightness / contrast...- adjust the ring lenght or volume of the outdoor doorbell.my electrician (installer) tried but was not able to find solutions, the seller reffered me to hikvision head office, and head office refused to speak with me as they only speak with the installer.it's just too hard. i expeced a smoother set up for the price i paid.

we had Asian Sean install our system he changed the day on us last minute and charged us $510 for one camera. he came with his girlfriend who helped herself into our private property without being invited in and wondered around my house. what kinda of company are you guys running where you let your employees bring thier partners to work with them and Go into your customers home's. it's very unprofessional. definitely do not recommend this company if your looking for a professional service.

Completely disappointed with my Hikvision service. After buying Hikvision to run an offnet system and be self sufficient the distributor and wholesaler when trying to contact for support say Speak to the installer" despite the fact that they did not provision the system. Ridiculous non sensical "need to be licensed" excuses (note there is no legislation supporting this in Aus) to avoid providing support to end user. The result is from an end user perspective that full manages and supports the system. No other SMB style IT infrastructure follows this sort of model which leaves users in an unsupported position and having to jump through hoops of the various stakeholders pointing at each other.Given 15 years experience in the IT and Security industries at various levels of private enterprise and government as an Enterprise Architect

great local team to solve my issues on Friday afternoon, will keep using Hikvision products.

Hikvision cameras are sooo bad the NVR is trash, pulling footage from it is such a time consuming process. DO NOT BUY THIS TRASH!

Rhodium Security Supplie and install all Hikvision security Cameras alarms ip intercom systems all with 3 years manufacturers warranty.www.securitycctvmelbourne.com.au

I have been waiting for 5 months now to hear back from hikvision, very poor customer service. I have still yet to hear back from them. They ignore tech support emails even from installers