Internode

After deciding to change internet providers I've spoken with 13 Internode consultants to cancel my account and organise a refund (I regularly paid in advance for my services). Every person I speak to advises me that they have no record or previous communication, and I've been asked to provide my financial details multiple times. Cancelling an account and organising a refund should never be this difficult for consumers. When I asked to lodge an internal complaint the consultant refused to provide me with a complaint number, I called back a few days later and was advised a complaint had never been lodged. I requested a copy of the call recording and was denied. Further to this, factors contributing to my decision to cancel my account with the provider was they encouraged another person not listed on my account to provide my details so they could discuss my account details with that person.

Worst service and providers. My partner works from home and have all my security cameras connected. They cancelled my interned without my permission and said that someone else used my location ? Does not make sense on what they say then they said that I need pay 2 months in advance to re connect after they cancelled it without my permission. This is absolutely unacceptable. Very unprofessional.I highly do not recommend this company one bit and to give them 1 star is because I don’t have a choice. This company is a joke and getting put on hold and transferred to other departments and being on the phone for 2 hrs or so absolute joke. Disappointing I’m surprised they still in business. I highly don’t recommend this company to anyone.

Disgusting service so bad, customer service has certainly gone down the drain with this company. Needed NBN in my home already had they couldn't find and changed my mobile over too them what a mess. I live alone have not been able to use my mobile or my internet all weekend since last Monday. Keep putting me off saying NBN have to get back to them. Recommend don't use Internode look anywhere else this company is a shocker.Been with Internode for 3 decades. They were always great - Aussie staff. Of late, they've switched over where all their staff is now based in the Philippines. The customer service is absolutely horrid, one of the worst I've ever experienced. Time to finally make that switch. My advice, stay away from Internode. They are no longer the same quality internet service provider.Still waiting no service. Do yourself a favour and do not use Internode the service has gone to the lowest point. No service what so ever. Terrible Terrible service, go to Aussie Broadband anywhere is better than Internode.

I received a letter from the NBN saying my Broadband service could be upgraded to FTTP, contact my service provider. An Internode staff member said if I upgraded I would get a faster service at reduced cost. Why would I say no? A new modem was sent but it was 5G wireless, not the NBN. 5G has a very poor signal in my home, everywhere I tried. Totally useless. My previous NBN service was reconnected ( at least that worked). I have been on the phone to Internode 4 times, speaking to at least 6 people, taking up about 3 hours, and still haven’t been emailed to tell me how to return the useless modem. And if I ever hear another Internode staff member say “I am very sorry to hear that” …..

Very disappointed with Internode... I was a client for a along time and I needed to switch provider as internode could not accommodate my internet needs. I emailed them numerous times to get a final of what I owe, and instead of getting back to me, they put me straight to recovery debt collector. If I can avoid ever using Internode, I will. They don't even deserve not even 1 star.

Used to be fantastic now not even rubbish. Offshore call centre transfers you iiNet support who then tell you they can help call back. 4 times in one hour of that. Bring your support back to Adelaide. Let me speak to someone who can actually fix the issue.

We have been a customer since 2001, but will be switching to another provider soon due to the steep decline in customer service quality. The most useless customer service you will ever encounter. You will never speak to anyone who's not in an offshore call centre reading out only the most basic answers you'd find on a FAQ page. You'll have to wait a long time to talk to them too. There is zero technical support. If their incredibly basic (log in error? have you tried clicking log in?") terrible advice doesn't work (obviously)

Poor quality customer service. I have been charged my invoice twice and thrice a month which is absolutely shonky. I moved my business premises, I asked them to transfer the service to the new address, only NBN was moved. New account was actually opened instead of moving service. Landline wasn't moved at all. Technical support fails to acknowledge their mistakes, they try to blame the customer instead of accepting their greedy sales agents signed up new service instead of moving the service. I have been loosing money as my business landline number has been inactive.Their call centre is really difficult to deal with so I had call my bank to dispute the transaction and also, I need to contact Ombudsman to get my money back due to hassled caused by Internode.I highly recommend not signing up service with Internode to avoid getting hassled.PS: It's useless calling them and opening tickets. Nothing gets resolved. Still getting hassled. Serious, I shouldn't have signed up their service in the first place. I have been without my landline phone for over a month, now my NBN also doesn't work.

Worst ever provider. The whole time where not connected t nbn that we ordered 2 years ago. Call centre very poor never been helpful. We switch to iiNet and issue live within an hour we have great nbn!

Used to be amazing, since ruined like everything else TPG touches.They've gotten rid of their incredible support team in Adelaide. Simple issues that could previously be resolved in less than five minutes on the phone are now in the hands of an offshored call centre where general IT skills aren't a criteria for being hired.EDIT: After 12 years with Internode, and after spending two hours getting hung up on (yes, being put on hold and then hung up on) by their business support" team