Genesis Health and Fitness Bentley 24/7

Love this gym. Recently returned after a break to find that it still is a nice place to workout. I come in around 3/3:30am during the week with my housemates and it is nice and quiet. The only thing missing is a steam room! Only reason i would look elsewhere

Unprofessional PT — Chrissoula.Making appointments but stood up people. I don’t think they can take care of students. That is ridiculous.1) I finished Job at 7:00 pm, waiting for 2 hours just for 9:00PM appointment.2) During the phone conversation, double check is it in the evening and she said yes.3) 8:43pm I had to start to call and double check, get cut directly. I think she walked past me since getting evening PT class, so until 9 o’clock cut the phone and replied at 9:02 saying she was in bed.I don’t think this kind PT can really be responsible, so disappointed. Wasting time and at the beginning even no apologies, so rude.

The one thing I notice was ,They love to money taking , if you will rise a issue to settle the funds as they took wrongly, they will not give you back,They have plenty reasons to digest them ,Stay away

Nice gym!Who ever sign up please be aware it minimum 4 weeks payment. Which is after the 6 weeks free or whatever they offer! Also i was charged $10 each time - saying the payment dint go through! And i am 100% sure, had enough money to pay the weekly in my account!

Went to the reception, asking how to cancel the membership. The lady at counter was very lude and impantient. Not helpful at all. Went to the gym with happy mood then she ruined the day...

Genesis Bentley is a conveniently located gym with ample floor and parking space. The staff are friendly, there are countless different group classes available and there is a strong sense of community amongst the members. However, that is where the pros stop. One year ago I made a post in a members group enquiring about a few concerns that myself and several other members had. These concerns included broken machines and machines that were supposed to be arriving in the gym. My post was kindly responded to by the gym owner who highlighted that parts were being ordered for broken machines and explained the reasons for the delayed arrival of new machines. As stated by the owner, the gym was about to go through a procurement process where a new cardio fleet and several pin-loaded machines would replace existing equipment, and that COVID was causing a delay of 3 - 6 months (this was in March 2021). One year on from my post and the gym is in the same, if not a worse off condition. Cable systems are consistently broken and the stairmaster is at a point where it’s spent more days on the sideline than it has as a functional piece of equipment. I have noticed much of the gym community growing increasingly impatient regarding the implementation of the so called “procurement process”. It is quite disheartening to see gyms both north and south along Albany highway undergo renovations and receive new machines during the pandemic, whilst members of Genesis Bentley have been promised, and are yet to receive, a pec deck for close to 3 years now. I have also noticed the steady cancellation of members in recent months (some of which were training at Genesis for 5+ years) due to dissatisfaction with the gym and the opening of competitor gyms offering better/cheaper services. Finally, to whoever is reading this and is wanting to know how you can gain the remaining 3 stars; if machines are needing to be fixed at least once every 4 - 8 weeks then they are probably write offs and need replacing, spread out the (monetary, regarding the many giveaways) efforts from just Coaching Zone and look at how you can improve the overall experience for those like myself who have a hypertrophy styled approach to training and stop pushing members to refer friends. I’m extremely confident that if the gym was in a better condition then people would tell their friends on their own accord.

Been with the gym since the beginning when they first opened in 2014. They have recently had an upgrade to the equipment and also changes to the layout of the gym. A wide range of equipment for cross fit and power lifting and classes as well

Not coming again…. It has a females only bit but a big open door men can look into and they do when they walk past? They have a lot of equipment but often not whipped down , and if you ever want to cancel you have to pay almost 6 weeks still worth of $20 a week to cancel ?! If you miss their calls being at work they threaten debt collection , or they don’t cancel your membership and keep charging you , waste of money.. the staff can be very rude too when I was going there

It's big in size, gets busy sometimes but always have something free to do.Some equipment needs replacing, I guess they're old and some out of order.Loved the massage chair, wish everyone cleaned after using the chair or even the gym equipments at night.When people know there's no staff there, they just don't use the towel, leave weights around and not clean.May be someone needs to check the cameras and give these members a call.