NK SMASH REPAIRS

I would give negative stars if I could, but I will share my experience publicly so others may benefit from it.I was told that they had the capacity to start working on my car immediately and it would be ready in four days, so I dropped my car on a Saturday with the expectation that the car would be ready by the next weekend at most.I visited the workshop on the next Wednesday and was surprised to see that no work had even commenced on the car. No one at the workshop knew what was happening so I rang the owner and he advised that his panel beater had been off sick therefore no work could be started on the car and that he would send the car to another workshop in Maddington to get the repair work started.From then I continuously tried to follow up by calling/texting him, but he simply ignored all the calls and the texts. I then visited the workshop again on the following Wednesday to confront him. I was advised that the car was at a different workshop in Maddington getting fixed. I was furious for not getting my car within the promised timeframe and not getting any updates about it, so I demanded to know the name of the workshop so I could visit and see the status of my car. He refused to tell me where the car was. I told him that if I did not hear anything back about my car in a day, I would report my car as stolen with the police if he could not tell me its whereabouts. As I left his office, I saw my car outside hidden away between two containers, with no work started at all.Essentially, he had the car and my money for almost two weeks and had done nothing about the car. On top of that, he kept continuously lying about the whole situation to my face.I have never had such an unpleasant experience with a business before.Other facts that you may wish to consider - he was reluctant to provide a proper quote and took 50% of the total cost as a deposit upfront.

Very Very bad service. Don't ever trust him, he is a big liar.

These guys are brilliant, we’ve had a large job and a few small jobs done with them and they are totally reasonable and do a perfect job . I’ve never had an issue dealing with them and my sons used them a few times for his SS “ .Could not speak highly enough about them .

Great work, competitive price and friendly service. Would definitely use again. Highly recommend